AEM Senior Technical Consultant/Architect

The opportunity

AEM Senior Technical Consultant/Architect position is a client-facing role requiring both technical and business/marketing knowledge and skills. Resource work to gather & understand Client’s unique business requirements and provide expert guidance by sharing best practices & recommendations to our Customer/Implementation Partners in building customized solutions to meet their business reporting needs throughAEM platform

Must Have

• Act as a lead point of contact for any Customer engagement. 

• Build trusted advisor relationships with our Clients & Implementation Partners.

• Ability to exhibit valueto Customers & Partners adopt and scale in their maturity roadmap.

• Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.

• Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.

• Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements. 

• Review customized solution design and implementation strategies.

• Validate implementation and follow through on issues until resolved.

• Troubleshoot and reproduce the technical problems reported by customers and define workarounds.

• Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.

• Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.

• Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.

• Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc queries and future maturity roadmap.

• Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.

• Manage Customer expectations appropriately and keep projects on schedule and within scope.

• Manage multiple client engagements simultaneously.

• Work and collaborate with Adobe internal teams and Client/Implementation Partners.

• Technical writing and PowerPoint presentation creation.

Additional Responsibilities:

• Work and collaborate with other project peers, technical experts, project managers and Client/Implementation Partners.

• Enable existing/new team members with new product features, project-based learnings and support with any issues or queries.

• Participate within the Adobe technical community to develop and share best practices and processes.

• Create and/or leverage strong processes and standardized templates to deliver better quality and timely delivery.

What we can offer you

Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are.

Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage.

We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish.
We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges.
And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday.

AT VML Enterprise Solutions

Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands.

We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business.

As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team.