Floor Manager

Job Description

As a Floor Manager you’ll be at the forefront of creating excellent customer experiences that go beyond the expected. 

With a passionate and dedicated team by your side, you will lead with energy and purpose-setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor. 

Key Responsibilities 

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience 
• Analyse sales data and collaborate with the Store/Concession Manager to maximise department performance 
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards 
• Support recruitment efforts and ensure effective onboarding and training for new team members 
• Identify and nurture future talent, contributing to development plans that support team progression 
• Oversee daily store operations, ensuring efficiency and alignment with brand standards 
• Act as a brand ambassador, consistently delivering the best possible experience for every customer 
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance 

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment  
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service. 
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. 
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development. 
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.  
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests. 
• Comfortable working varied hours, including evenings, weekends, and holidays. 
• Fluent English is required; Dutch is a plus

Preferable but not mandatory  

• Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards. 

• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance. 

Additional Information

This is a permanent full-time position with a contract of 38 hours a week. 

An integrity check via the warning register of the stichting Fraude Aanpak Detailhandel is part of the application procedure. 

Benefits:  

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 20% staff discount across all H&M Group brands-available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.  

In addition to this, Netherlands-based colleagues also receive:   

• 25 days of annual leave 
• Employee Assistance Program to support a healthy work-life balance 
• Corporate Benefits  
• Company pension scheme 
• Travel allowance 

Inclusion & Diversity:  

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process-ensuring our workforce reflects the richness of the communities we serve. 

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