Full-Time

Bilingual Renewals Manager

French Language, Maternity Cover

Posted on 5/15/2024

UserTesting

UserTesting

1,001-5,000 employees

Enables rapid, high-quality feedback from global audiences

AI & Machine Learning
Data & Analytics

Mid

Remote in UK

Required Skills
Sales
Management
Salesforce
Requirements
  • Great experience of SaaS (Software as a Service) experience in an Account Management role across B2B accounts
  • Ability to drive compliant deals in accordance with the Bookings policy
  • Consistent Sales Performance of customer retention and meeting revenue targets
  • Strong problem-solving and analytical skills
  • Ability to create clear messaging to articulate and promote the business use cases of new technology
  • Able to collaborate across the Account Team
  • Experience working with Procurement and Legal teams on contracting processes
  • Bi-lingual in French and English
  • Passion for web technologies and great user experience
Responsibilities
  • Take ownership of renewal opportunities, forecasting, negotiation, and engaging internal resources for closing renewals with growth
  • Identify requirements, uncover roadblocks, and demonstrate account management capabilities to drive renewal to on-time completion
  • Partner with sales and CSM account teammates to deliver value-based pricing solutions
  • Identify upsell opportunities within customer accounts through consultative discovery conversations
  • Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
  • Communicate risk clearly and develop resolution strategies
  • Implement MEDDICC to better qualify opportunities
  • Understand pricing models and position them effectively to customers
  • Maintain a strong customer focus on service, satisfaction, enablement, and success

UserTesting provides a human insight platform that enables organizations to gather rapid, high-quality feedback from a global audience, utilizing technologies to provide early input and bring experience data to life with human insight.

Company Stage

IPO

Total Funding

$388.3M

Headquarters

Los Gatos, California

Founded

2007

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

6%
INACTIVE