The Opportunity 

The UserTesting Bilingual Renewals Manager is focused on retention and growth on existing accounts. This role is a maternity cover contract role (9-12 months). 

The role consists of proactive activity for the renewal and retention of customers, as well as identifying upsell opportunities to existing customers. The position is key to managing the existing customer base and requires skills in sales, setting renewal strategy and independent decision making.  The Renewal Manager role will be measured both on Net Renewal Rate and Gross Renewal Rate of existing customers through renewal activities. A successful candidate will have sound sales experience, excellent business acumen with strong interpersonal and presentation skills with a strong customer focus and commitment to customer success and ability to work collaboratively in a teaming environment.

 These are some of the tasks that you will be involved:

• Take ownership of renewal opportunities, forecasting, negotiation and engaging internal resources with the goal of closing renewals with growth prior to contract expiration
• Identify requirements, uncover roadblocks and demonstrate account management capabilities to drive renewal to on-time completion 
• Effectively partners with sales and CSM account teammates to deliver value-based pricing solutions that are both fair and allow for future expansion growth
• Responsible for identifying upsell opportunities within customer accounts through consultative discovery conversations and partnering with a sales representative to maximize growth potential
• Responsible for pipeline management of assigned accounts and accurate record updates in Clari/Salesforce daily
• Communicate risk clearly and take the lead and/or coordinate with account team members in developing resolution strategy
• Displays strong acumen for discovery and implements MEDDICC to better qualify the opportunity
• Expert understanding of pricing models and how best to position to customers
• Strong customer focus on service, satisfaction, enablement and success

What we are looking for:

• Great experience of SaaS (Software as a Service) experience (UX Research, Analytics, Data Visualization preferred) in an Account Management role across B2B accounts
• Ability to drive compliant deals in accordance with the Bookings policy
• Consistent Sales Performance of customer retention and meeting revenue targets
• Strong problem-solving and analytical skills
• Ability to create clear messaging to articulate and promote the business use cases of new technology
• Able to collaborate across the Account Team
• Experience working with Procurement and Legal teams on contracting processes.
• Bi-lingual in French and English
• Passion for web technologies and great user experience

Don’t meet every single requirement but excited about the role? We encourage you to apply! Research show us that certain demographics are less likely to apply unless they meet 100% of the requirements, but you may be just the right candidate for this or other roles. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

Perks and Benefits

• Private medical and dental
• Monthly wellness and telecommunications reimbursements
• Work from home office equipment stipend
• Professional development stipend
• Flexible hours
• Generous holiday entitlement
• Mental Wellness Employee Assistance Program
• Cycle to Work scheme 
• Employee Referral Programme 
• Paid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee
• Enhanced family leave 
• Employee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!