Salesforce Business Analyst

Agilysys delivers state-of-the-art software and services built exclusively for hospitality, helping organizations go beyond traditional property management (PMS), point-of-sale (POS), and food and beverage inventory and procurement systems. Its best-in-class solutions operate independently or as a unified ecosystem that connects data and workflows across an operation, property or enterprise. Powered by intelligent guest profiles, data-driven capabilities, and embedded artificial intelligence (AI), Agilysys is architected on a unified data model with a single set of APIs that create shared operational memory across all systems, enabling guest-specific insights to be acted on in real time at any touchpoint. Agilysys delivers advantage through pace and integration, transforming hospitality technology from a system of record into a system of action that accelerates innovation and the rapid delivery of new capabilities. Agilysys serves a 100% hospitality customer base, including hotels and resorts, casinos, cruise lines, corporate and campus dining, healthcare, senior living, and entertainment venues worldwide. www.agilysys.com   

The ideal candidate will act as a bridge between business stakeholders and technical teams, partnering closely with sales leaders, executives, and end users to define requirements, translate them into solutions, and ensure Salesforce is effectively leveraged across the organization.

Business Analysis & Process Improvement

• Engage with sales leaders, executives, and end users to gather, document, and prioritize business requirements.
• Translate business needs into user stories, process flows, and solution designs.
• Identify opportunities to optimize business processes within Salesforce and connected applications.
• Drive user adoption initiatives through training, communications, and change management.
• Host regular cadence meetings with Sales teams to review system change requests, improvements and feedback.
• Facilitate CRM Steering Committee meetings, ensuring alignment between business strategy and Salesforce roadmap.

Salesforce Administration

• Support data quality efforts (deduplication, imports, validation).
• Assist in release testing and facilitate UAT, and User training.

Stakeholder & Technical Collaboration

• Partner with Sales & Executive leadership to deliver accurate reporting and actionable insights.
• Provide end-user support, resolving issues and escalating where needed.
• Work closely with Salesforce developers in our India office to design, test, and deploy enhancements.
• Collaborate with IT, Vendors and integration partners to ensure smooth end-to-end solutions.

• Around 5+ years of Salesforce experience as a Business Analyst, Admin, or hybrid role.
• Proven track record of working with Sales leaders and executives in a tech or SaaS environment.
• Strong knowledge of Sales Cloud (Service Cloud or other Salesforce products a plus).
• Hands-on experience with Salesforce reports, dashboards and Analytics.
• Excellent business process mapping, documentation, and requirements gathering skills.
• Strong communication skills, with ability to influence adoption and train non-technical users.
• Experience facilitating cadence meetings and steering committees preferred.
• Familiarity with offshore collaboration and Agile/Scrum methodology.
• Salesforce Administrator certification required, Business Analyst certification a plus.

• Proactive and self-motivated with the ability to manage multiple priorities simultaneously.
• Customer-focused with a passion for improving user experience and business outcomes.
• Strong relationship builder capable of influencing stakeholders across all levels of the organization.
• Collaborative team player who thrives in cross-functional environments.
• Adaptable and comfortable operating in a fast-paced, evolving business environment.
• Detail-oriented with excellent organizational and time management skills.
• Analytical thinker with a continuous improvement mindset.
• Effective communicator who can confidently work with executives, managers, technical teams, and end users.