Member of Client Operations

Technical Skills:

• Leverage deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to Anchorage Digital clients and the goals they have to implement their own strategies.
• Efficiently manage all Counterparty and Client settlement requests within agreed SLAs. Monitor progress towards meeting established KPIs for trade operations.
• Support day-to-day spot, lending, and derivatives operations, ensuring all relevant processing and maintenance functions are completed accurately, within prescribed time-frames, and in accordance with established procedures.
• Utilize blockchain explorers, trading platforms, and other relevant software and tools to reconcile and monitor the activity of different digital assets across both internal ledgers and external systems (banks, custodians, etc.).
• Perform cash positioning and inventory management for various product flows to ensure that we have the right assets at the right place at the right time to optimize the firm’s treasury management, mitigate risks, and streamline client settlements.
• Work with engineering and product teams to streamline trading, settlement, and risk operations workflows
• Collaborate with the Accounting and Finance teams to ensure timely provision of accurate trade and settlement data and assist in the resolution of breakages.
• Develop and implement process improvement initiatives to ensure optimal operational efficiency
• Have an understanding of the crypto industry’s landscape, tokens and protocols, and the different verticals in which they’re deployed (staking, governance, etc.).

Complexity and Impact of Work:

• Adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
• Manage the complexities of reconciling and settling transactions involving a wide range of digital assets, including cryptocurrencies, tokenized assets, and fiat currencies.
• Handle time-sensitive tasks, prioritize competing demands, and meet deadlines to ensure efficient and timely settlements.
• Create internal presentations, reports, and/or lead projects to enhance internal processes or contribute to the development of new tasks.
• Be a prolific individual contributor, capable of delivering day-to-day results on core tasks autonomously.
• Manage and control the monitoring of all outstanding settlements.
• Effectively prioritize and triage competing tasks by ensuring accuracy with both Client and Counterparty monitoring tools.
• Effectively gauge risks to the organization and to clients, thoughtfully addressing complicated questions.

Organizational Knowledge:

• Stay updated with the evolving cryptocurrency industry trends, regulatory guidelines, and best practices related to settlements and custodial services.
• Possess a comprehensive understanding of different cryptocurrencies, their underlying technologies, and the operational processes involved in custodianship.
• Ensure that knowledge is shared among the team and do not position yourself or others as a single point of failure.
• Be familiar with the responsibilities and interests of interdepartmental teams, as well as foster collaborative relationships and partnerships to achieve common goals.

Communication and Influence:

• Coach other members of the team as needed and help identify any shortcomings in current processes.
• Have "executive presence," i.e. confidence and composure interfacing with financial investors and C-level executives.
• Actively contribute to discussions within the team to improve processes and productivity, and thoughtfully convey information and insights with impact when working with other teams to address projects & issues.
• Forge relationships with key partners, specifically in support of the organization’s Compliance and Product departments, as well as external counterparties.
• Collaborate effectively with internal stakeholders, such as traders, operations teams, compliance officers, and executives, to resolve settlement-related issues.

You may be a fit for this role if you have:

• 3+ years experience supporting the settlement activities of institutional clients in both traditional asset classes and crypto assets.
• Demonstrated problem-solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change.

Although not a requirement, bonus points if:

• Experience in Python and SQL is a plus.
• Have experience with and understanding of crypto-native institutions. 
• A passion for building early-stage startups. 
• You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)