Host

Job Description

Host – Birdie G;s
Fairmont Century Plaza | Los Angeles, CA | Full-Time | Permanent

Why work for Fairmont?

Join the team at Birdie G’s, the celebrated restaurant from James Beard Award–nominated Chef Jeremy Fox, now reimagined as an all-day California brasserie at Fairmont Century Plaza. A longtime fixture on the Los Angeles Times 101 Best Restaurants list, Birdie G’s blends American comfort food, Jewish deli traditions and California-grown ingredients. On the menu: house-made pastries and deli classics at breakfast, then steaks, fish and handmade pastas at dinner, alongside cult favorites like matzo ball soup and rose petal pie. Our bar program pairs classic and seasonal ingredient-driven cocktails with a wine list built around sustainable, low-intervention producers. Set in a space inspired by mid-century supper clubs, Birdie G’s is Century City’s new neighborhood gathering place, and you’ll help bring it to life from day one.

At Birdie G’s, every memorable meal starts and ends with you. As Host, you’re the first smile guests see and the last goodbye they remember. You’ll set the tone for every visit, keep the dining room flowing smoothly and make every guest, from first-time visitors to familiar regulars, feel welcome. If you love people, stay calm when the room is full and take pride in getting the details right, we’d love to have you at the door.

What you will be doing:

Reporting to the Restaurant Management team, responsibilities and essential job functions include but are not limited to the following:

Make the first and last impression

• Welcome arriving guests warmly, escort them to their table and thank departing guests.
• Answer the phone with polish and take, record and confirm reservations accurately.
• Tailor each guest’s experience, from special occasions to dietary needs to a favorite table.

Keep the room flowing

• Manage seating to create a smooth, well-paced service for guests and the team.
• Communicate clearly with servers, assistants, lead servers and managers about guest needs.
• Act as the link between guests and leadership, making sure every concern reaches the right person.
• Support the team by clearing, setting and resetting tables and keeping the restaurant spotless.

Be the Birdie G's ambassador

• Know the Birdie G's menu inside out, along with every outlet, amenity and service in the hotel.
• Share local recommendations and the story of Century Plaza’s history with guests.
• Represent Birdie G's, the hotel and the Fairmont brand with pride and professionalism.

Qualifications

Your experience and skills include:

• Previous customer service experience preferred; restaurant or hospitality experience is a plus
• A calm, warm manner, even during the busiest service
• Excellent communication skills and strong organization
• Clear spoken English and the ability to read and write English; a second language is an asset
• Good judgment and the ability to listen attentively to guests, colleagues and managers
• Able to stand and move around the restaurant for up to 8 hours a shift
• California Food Handler Card and Responsible Beverage Service (RBS) certification, or the ability to get them within [30] days of hire
• Flexible availability, including evenings, weekends and holidays

Hourly Rate:

• Months 1-9: $27.00/hour
• Months 10-18: $32.18/hour
• After 18 months: $35.75/hour (full contract rate)

This position is covered by a collective bargaining agreement with UNITE HERE Local 11. New hires start on a progressive pay scale and move to full scale after 18 months. Union benefits apply per the agreement.

What is in it for you:

• Discounted hotel rooms and food & beverage rates at our sister properties around the globe
• Learning programs through our Academies to help you grow and perform at your full potential
• Opportunity to develop your career within Century Plaza and across the world
• The chance to make a difference through Corporate Social Responsibility activities like Planet 21 and WATCH
• [Health benefits, 401(k), complimentary meals, other perks]

Additional Information

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity.  A home away from home.  Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:  Must provide proof of current eligibility to be employed in the United States of America.