Two95 International

Junior Helpdesk Assistant

Network Engineering & Administration +1Confirmed live in the last 24 hours

Full-timeCherry Hill Township, NJ, USANo salary listed

The posting requests junior helpdesk support but gives no specific education, experience, or technical prerequisites.

Provide Level 1 and Level 2 remote support for desktops, laptops, printers, servers, and other computer-related devices.
Provide onsite support when necessary.
Document, notify, escalate, track, and follow up on incidents.
Troubleshoot and resolve system hardware and software problems.
Triage and identify issues related to routing, switching, Active Directory, DHCP, and DNS.
Document processes and procedures as required.
Manage and maintain customers’ networks.
Participate in the on-call schedule.
Perform other duties and responsibilities as assigned by the MSP Manager.

Two95 International Inc. · Cherry Hill, United States · Full-time · Posted 2020-01-23

Workplace: on_site

Need Jr & Sr Helpdesk Support

Title: Jr. Helpdesk Assistant

Position: Full-Time with our client
Location: cherry hill, NJ

Salary: Market (Best possible)

Job Description:

· Provide Help Desk Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.

· When necessary provide onsite support.

· Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.

· Troubleshoot and resolve system hardware and software problems.

· Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.

· Document processes and procedures as required.

· Manage and maintain our customers’ networks.

· Required to be part of the on call schedule.

· Performs other duties and responsibilities as assigned by the MSP Manager.

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