Illinois Secretary of State

Maintains official records and issues licenses

Intermittent Tour Guide

Food Service & HospitalityConfirmed live in the last 24 hours

Part-timeSpringfield, IL, USA$19.28 - $23.38 /hrIn-person

About the Job

Requirements

Requires knowledge, skill, and mental development equivalent to completion of four years of high school or one year of interpretive/guide experience.
Requires elementary knowledge of interpretive/guide techniques.
Requires elementary knowledge of Illinois history.
Requires elementary knowledge of historical research methods.
Requires the ability to prepare reports and keep records.
Requires the ability to communicate effectively with groups and local organizations, meet the public courteously, and answer questions tactfully.
Applicants must be lawfully authorized to work in the United States.

Responsibilities

Conduct tours for the general public and visiting groups through the Capitol Building, pointing out areas of interest including artwork, architectural points, statues, legislative offices, and aesthetic characteristics; take groups into the House and Senate chamber galleries when in session and answer general questions about the legislative process.
Assist visitors in locating departments and services, provide accurate room-location information in the Capitol Building, and direct visitors to other office buildings or locations for requested services.
Distribute literature and publications about State of Illinois services and programs, and provide information about special events in the Capitol Complex.
Answer telephone inquiries, provide general information to callers, and place calls to locate services for employees, visitors, or the public.
Fill in at the Illinois Visitors Center when needed due to an absence.
Maintain a courteous and friendly manner with groups, visitors, and employees, and keep uniforms clean.
Perform other duties as required or assigned.

Desired Qualifications

Preference is given to Illinois residents in the hiring and selection process.



Office of the Illinois Secretary of State
Alexi Giannoulias

Job Title: Intermittent Tour Guide
Division:       Public Engagement
Union:           SEIU
Location:       401 S. 2^nd St., Springfield, IL – Sangamon County
Salary:          Range from $19.28 to $23.38 hourly
Benefits:      https://cms.illinois.gov/benefits/stateemployee.html

Overview:
Serves as a tour guide in the Capitol Building by directing small to large groups through the Capitol Building. Assists the general public by serving as a public inquiry liaison for individuals or groups requesting information on the buildings and grounds included in the Capitol Complex, may answer questions pertaining to other tourist attractions in Springfield and the surrounding areas.

Duties and Responsibilities:

Conducts tour for the general public and visiting groups through the Capitol Building; points out various spots of interest including artwork, architectural points, statues, legislative offices and various aesthetic characteristics of the Capitol Building, takes visiting groups into the gallery of the house and senate chambers when in session and may answer general questions pertaining to the Legislative process.
Assists the public and visitors in locating various departments to procure services and directs the general public and visitors to other office buildings or locations for requested services. Needs to know room locations in capitol building give all accurate information.
Hands out various literature and publications concerning services and programs of the State of Illinois. Gives out information on Special Events scheduled in the Capitol Complex.
Answers telephone inquiries and provides general information to callers; places calls to locate services for employees, visitors or the general public. May be required to fill in at the Illinois Visitors Center in the event of an absence.
Must be courteous, friendly and smile at groups/visitors/employees. Uniforms must always be clean.
Performs other duties as required or assigned.

Education and Experience

Requires knowledge, skill and mental development equivalent to completion of four years of high school or one year interpretive/guide experience.

Knowledge, Skills and Abilities:

Requires elementary knowledge of interpretive/guide techniques.
Requires elementary knowledge of Illinois history.
Requires elementary knowledge of historical research methods.
Requires ability to prepare reports and keep records.
Requires ability to communicate effectively with groups and local organizations, to meet the public courteously and answer questions in a tactful manner.

Application Process:

Please visit https://ilsos.applytojob.com/ to apply by completing the online application; you may also upload a resume or other attachments as needed.
Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

About the Company

Illinois Secretary of State

Maintains official records and issues licenses

Keeps official state records and the state seal with about 20 departments and 4,000 employees. Serves Illinois residents with driver licenses, vehicle registrations, license plates, and access to state archives and libraries. Maintains the Capitol Complex and preserves historic documents as part of a single statewide constitutional office. Aims to provide essential identification and recordkeeping, maintain public resources, and support everyday life and public safety through education and services.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Stamford, CT
Founded: Not listed

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