Associate Director - Strategic Pursuits, Managed Services

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The opportunity

We are seeking a highly motivated, strategic, and commercially focused leader to join EY Canada's Strategic Deals Team (SDT) within Clients & Industries as an Associate Director, Managed Services Growth & Strategic Pursuits.

In this role, you will help drive the growth of EY's Managed Services business by leading strategic pursuits, supporting opportunity conversion, and identifying opportunities to expand existing client relationships. You will work closely with Managed Services leaders, client-serving professionals, Service Delivery Managers, and cross-functional stakeholders to support the pursuit lifecycle, enhance opportunity quality, and contribute to the continued growth of the Managed Services portfolio.

As a key member of the team, you will help shape and execute growth strategies, support major business development opportunities, review strategic managed services pursuits, and coach teams on identifying and capturing additional revenue opportunities within existing accounts. This role offers significant exposure to senior leadership and high-profile opportunities across sectors, service lines, and managed services offerings.

This job posting relates to an existing vacancy within our organization.

Your key responsibilities 

• Lead and support strategic Managed Services pursuits and business development opportunities across sectors and service offerings
• Drive the pursuit lifecycle, including opportunity qualification, solution development, proposal support, client presentations, negotiations, and contract execution.
• Partner with account teams and client-serving professionals to identify, shape, and advance Managed Services opportunities.
• Review and provide quality oversight on active managed services pursuits to improve win rates, enhance delivery readiness, and support successful outcomes.
• Support the review and management of existing managed services engagements to ensure delivery commitments are being achieved and growth opportunities are identified.
• Coach and support Service Delivery Managers in identifying, developing, and closing upsell and cross-sell opportunities within existing client accounts.
• Contribute to the development and execution of managed services growth strategies and account expansion plans.
• Monitor and report on pursuit activity, pipeline performance, opportunity progression, and key growth metrics.
• Build and maintain strong relationships with stakeholders across Managed Services, Clients & Industries, service lines, Risk Management, Finance, and other support functions.
• Facilitate pursuit discussions, opportunity reviews, and stakeholder meetings to drive alignment and decision-making.
• Manage multiple strategic opportunities and priorities simultaneously in a fast-paced environment.
• Contribute to team, practice, and firm initiatives as part of continuous improvement objectives.

Skills and attributes for success

• Strong business development, sales, and relationship management capabilities.
• Proven ability to lead complex pursuits, strategic opportunities, and growth initiatives.
• Strong project management skills with the ability to establish priorities, manage multiple deadlines, and navigate competing demands.
• Ability to influence and collaborate effectively with stakeholders across all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to assess opportunities, risks, and business outcomes.
• Excellent written, verbal, presentation, and facilitation skills.
• Executive presence and confidence interacting with senior leaders and client-serving teams.
• Sound judgment and professionalism when handling sensitive and confidential information.
• Ability to thrive in a dynamic, deadline-driven environment while maintaining high-quality deliverables

To qualify for the role, you must have

• Bachelor's degree in a related discipline.
• Approximately 10+ years of progressive experience in managed services, business development, account management, strategic pursuits, consulting, or related disciplines.
• Proven experience leading complex pursuits, large opportunities, or strategic growth initiatives.
• Demonstrated success in developing and expanding client relationships and driving revenue growth.
• Experience reviewing and shaping strategic opportunities from qualification through deal execution.
• Strong stakeholder management skills and the ability to work across multiple service lines and business functions.
• Experience presenting to executive-level stakeholders and influencing decision-makers.
• Excellent communication, negotiation, and relationship-building skills.
• Ability to work independently and effectively navigate a complex, matrixed organization.

Ideally, you’ll also have

• Experience within a professional services environment.
• ITIL certification.
• Bilingualism in English and French would be considered an asset

What we offer

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:

• Support and coaching from some of the most engaging colleagues in the industry
• Learning opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.

• Vancouver/Victoria: $126,800 to $211,300
• Dieppe: $114,000 to $190,000

Inclusiveness at EY 

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world. 

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity 

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.