Full-Time

Senior ML Engineer

Posted on 9/13/2025

Shopmonkey

Shopmonkey

201-500 employees

Cloud-based auto repair shop management software

Compensation Overview

$163k - $195k/yr

+ Bonus + Equity

California, USA + 1 more

More locations: Morgan Hill, CA, USA

Hybrid

Bay Area hybrid: 2-3 days per week in Morgan Hill, CA office.

Category
AI & Machine Learning (2)
,
Required Skills
LLM
Scikit-learn
Bash
Kubernetes
Python
Airflow
Data Science
Tensorflow
Git
Pytorch
SQL
Machine Learning
Docker
TypeScript
AWS
LangChain
Google Cloud Platform
Requirements
  • Proven experience shipping models into production (not just proof-of-concepts).
  • Proficiency in Python or TypeScript; strong SQL skills for working with large-scale data.
  • Experience with LLMs and NLP frameworks (e.g., TensorFlow, Hugging Face, LangChain).
  • Cloud infrastructure experience, (e.g. Google Cloud Platform, Amazon Web Services).
  • Understanding of MLOps, including orchestration tools like Airflow or Dagster.
  • Strong collaboration and communication skills—comfortable working with product managers, designers, engineers and other cross functional team members.
  • Conducted code reviews and have the ability to provide constructive feedback.
  • Bachelor’s degree in a STEM field, or equivalent practical experience.
  • 5+ years of industry experience in applied machine learning or AI engineering; advanced degrees (Master’s or PhD) may offset years of experience.
Responsibilities
  • Build and ship production-ready AI agents that automate key workflows (e.g., appointment setting, inventory ordering).
  • Design and implement workflows and scripts for agentic conversations based on real-world data.
  • Perform discovery with your Squad on key customer use cases and guide the development of use-case-driven agents.
  • Conduct end-to-end development including data gathering, hypothesis testing, prototyping, demoing, productionizing, and monitoring.
  • Implement NLP and LLM-powered components for sentiment analysis, real-time conversation evaluation, and behavior optimization.
  • Design evaluation agents to enhance the quality and coherence of autonomous conversations.
  • Work within a modern MLOps environment to ensure scalable and reliable deployment of models.
  • Contribute to analytics and predictive features such as no-show prediction and sentiment dashboards.
  • Translate complex ML workflows into digestible updates for cross-functional stakeholders.
  • Contribute to backlog velocity by owning appropriate tickets and delivering high-impact work in a collaborative, fast-paced environment.
Desired Qualifications
  • Prior experience working at a high growth startup.
  • Experience building consumer-facing agents in vertical SaaS, in the automotive industry (business or consumers).
  • Background in data processing or real-time analytics.
  • Experience with Snowflake or other large-scale data warehouse solutions.

Shopmonkey is a cloud-based, all-in-one software platform for auto repair shops. It helps shops manage jobs, estimates, purchase orders, and parts inventory, and includes VIN lookup and parts ordering. The product is a subscription service accessed online and can sync with QuickBooks. It also offers customer communication, digital inspections, appointment scheduling, and secure payments, with a goal of helping shops run more efficiently and grow profitability.

Company Size

201-500

Company Stage

Series C

Total Funding

$110M

Headquarters

San Jose, California

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Affirm partnership enables pay-over-time financing for customers across U.S. and Canada.
  • AutoTechIQ integration provides educational content directly within Shopmonkey platform.
  • PartsTech and WORLDPAC integrations automate ordering and tracking from work orders.

What critics are saying

  • Shop-Ware's $99/month pricing undercuts Shopmonkey's $125/month, eroding quick lube share in 6-12 months.
  • Tekmetric's MOTOR integration delivers precise OEM labor times, driving 20-30% churn in 12-18 months.
  • ALLDATA Manage's Q2 2026 AI inventory steals heavy-duty shops with 40% faster procurement in 3-6 months.

What makes Shopmonkey unique

  • Shopmonkey integrates CARFAX for instant vehicle history reports during VIN lookups.
  • Shopmonkey's drag-and-drop workflow manages repair orders from estimate to payment.
  • Shopmonkey offers Heavy Duty plan with HD vehicle lookup and parts cross-reference.

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Benefits

Flexible scheduling

Health, dental, vision & wellness

Home office perks

401k

Equity

Flexible PTO

Career growth

Self development

Social & charity events

Growth & Insights and Company News

Headcount

6 month growth

-17%

1 year growth

-17%

2 year growth

-17%
Fintech.ca
Jun 25th, 2025
Shopmonkey Adds Affirm to Offer Flexible Financing for Auto Repairs

Cloud-based auto shop management platform Shopmonkey has partnered with Affirm to offer pay-over-time financing options to customers across the U.S. and Canada.

PYMNTS
Nov 8th, 2024
Yelp To Expand Services Advertising Revenues With Repairpal Acquisition

Local business information platform Yelp plans to acquire auto services platform RepairPal for about $80 million in cash.The acquisition is expected to close by the end of the year, subject to customary closing conditions, Yelp said in a Thursday (Nov. 7) press release.The company announced the planned acquisition in an earnings release that also said that Yelp’s advertising revenues in its Services categories rose 11% year over year to reach a record $228 million in third quarter. This contributed to the company’s net revenue rising 4% to a record $360 million.“As we continue to build on our progress in Home Services, we believe RepairPal will accelerate our broader Services efforts by expanding our offerings in the multi-billion-dollar U.S. auto services advertising vertical,” Yelp Co-founder and CEO Jeremy Stoppelman said in the release.The company said in a Thursday letter to shareholders that the acquisition will add RepairPal’s deep knowledge of auto repairs and pricing and its partner network to Yelp’s large consumer audience and its expertise in search engine optimization, search engine marketing and artificial intelligence.This will bolster Yelp’s efforts in the Services categories, including the auto services advertising vertical from which the company derived $90 million of annualized revenue in the third quarter, according to the letter.The strong performance of Yelp’s Services category came at a time when its Restaurants, Retail and Other categories “faced ongoing headwinds,” Yelp Chief Financial Officer David Schwarzbach said in the Thursday press release.“Our planned acquisition aligns with our capital allocation strategy and demonstrates our ability to deploy balance sheet capital to support our business strategy,” Schwarzbach said.RepairPal’s online platform and mobile app assist drivers in selecting certified auto repair shops and dealerships within their vicinity, PYMNTS reported in February.The platform provides estimates for common repairs tailored to location and vehicle make/model, helping customers to avoid overpriced service costs.IT and digital support infrastructure have been increasing in the auto repair market in North America, which is a market in which over 70% of the businesses are single-owner shops, Jeff Haynie, chief technology officer at auto repair shop management platform Shopmonkey, told PYMNTS CEO Karen Webster in an interview posted in December 2022

PYMNTS
Apr 10th, 2024
Serviceup Adds Expedited Payment Processing To Auto Repair Shop Platform

ServiceUp added an expedited payment processing feature to its auto repair shop management platform.The new InstaPay feature ensures that auto repair shops receive their money within 48 hours of completing the repairs, the company said in a Wednesday (April 10) press release.InstaPay is available to repair shops that are part of the ServiceUp repair network or collaborate directly with ServiceUp’s fleet and insurance customers, according to the release.“With InstaPay, we aim to streamline the payment process, allowing repair shops to focus on what they do best — providing exceptional repairs to their customers,” ServiceUp Chief Product Officer Kunal Rupani said in the release.The solution is designed to improve repair shops’ efficiency and cash flow by eliminating the need for them to chase down late or missed payments or wait the typical net payment terms of 30 to 60 days to receive payments, according to the release.For ServiceUp’s fleet and insurance customers, InstaPay helps build stronger relationships with repair shops by ensuring timely payments, the release said.“InstaPay is just the beginning of our journey toward revolutionizing the automotive repair industry, and we’re excited to continue pushing boundaries and driving positive change,” Rupani said in the release.ServiceUp was founded in 2021 to connect customers to advocates who manage the entire auto repair process.“By creating an end-to-end, fully automated experience, ServiceUp has taken away the headache of car repair for thousands of customers,” Brett Carlson, co-founder and CEO of ServiceUp, said in September 2022 when announcing that the company secured $14.5 million in Series A funding.Customer experience is now shaped by smartphone expectations, so it’s mission critical for auto repair shops to have a unified platform that handles everything from scheduling to payments, Jeff Haynie, chief technology officer at auto repair shop management platform Shopmonkey, told PYMNTS’ Karen Webster in an interview posted in December 2022.“At the end of the day, a shop is really about hours and productivity around how they get customers in and out,” Haynie said. “It’s an operationally efficient business.”

Business Herald Online
Jul 24th, 2023
AutoTechIQ announces integration with ShopMonkey

Business Herald Online is excited to add the integration with ShopMonkey to its already significant library of integrations.

The Global Tourist Times
Jul 24th, 2023
AutoTechIQ announces integration with ShopMonkey

The Global Tourist Times is excited to add the integration with ShopMonkey to its already significant library of integrations.

INACTIVE