HR Service Delivery Associate

Skill required: Case Management - Workday Talent Management
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Time & Attendance Analyst will be responsible for managing employee time records, attendance tracking, timesheet validation, exception management, and payroll input accuracy. The role involves coordinating with HR, payroll, employees, and business stakeholders to ensure timely and accurate processing of attendance and working-hour data in accordance with company policies and applicable compliance requirements. • Monitor and validate employee attendance, timesheets, working hours, overtime, shift schedules, and leave records. • Review attendance exceptions, missed punches, duplicate entries, late arrivals, early departures, and unauthorized absences. • Investigate discrepancies in time records and coordinate with employees, managers, HR, and payroll teams for resolution. • Ensure accurate and timely submission of time and attendance data for payroll processing. • Process attendance corrections and adjustments in accordance with established policies and approval workflows. • Track overtime, shift allowances, leave balances, and other time-related exceptions, as applicable. • Maintain accurate records, supporting documentation, and audit trails for attendance adjustments.
What are we looking for? • Monitor service-level agreements (SLAs), turnaround times, productivity, and quality metrics. • Prepare daily, weekly, and monthly reports on attendance exceptions, pending cases, and process performance. • Identify recurring errors and recommend process improvements to enhance accuracy and operational efficiency. • Good understanding of Time & Attendance, workforce management, and HR operations processes. • Knowledge of timesheet validation, attendance exceptions, overtime, shift management, and leave administration. • Experience working with HRIS, timekeeping, workforce management, or payroll systems. • Proficiency in MS Excel, including data validation, lookups, pivot tables, and reconciliation.
Roles and Responsibilities: • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. • Your expected interactions are within your own team and direct supervisor. • You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments. • The decisions that you make would impact your own work. • You will be an individual contributor as a part of a team, with a predetermined, focused scope of work. • Please note that this role may require you to work in rotational shiftsAny Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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