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All Accor

Global hotel management, franchising, loyalty program

Chef de Rang

Dining, Bar & Counter ServiceUpdated on Nov 11
Full-timeÎle-de-France, France€2.3k /moIn-person

About the Job

Requirements

  • Ability to work effectively as part of a team and demonstrate initiative.
  • English proficiency according to the hotel's needs.
  • A strong customer-service orientation and commitment to quality.
  • Ability to sell and make sales recommendations.
  • Ability to lead and motivate a team.
  • Dynamism, professional presentation, rigor, and organizational skills.
  • Knowledge and application of HACCP food-hygiene rules and hotel safety procedures, including fire safety.
  • Knowledge and application of the Green Key program policy.

Responsibilities

  • Ensure customer satisfaction within the assigned restaurant section and provide a warm, personalized welcome and attentive service adapted to customer needs.
  • Listen to customer feedback and follow up; build good customer relationships, advise customers, and encourage loyalty.
  • Know and promote the restaurant offering, participate in and coordinate service, and advise customers about available services.
  • Organize and check the work of assistant servers, apprentices, and trainees; develop colleagues' skills, contribute to their training, and integrate new restaurant employees.
  • Set up the restaurant outlet and back-of-house areas; check that the dining room and back-of-house areas are cleaned and organized before and after service.
  • Before each service, learn the dish composition, daily specials, and any unavailable items.
  • Adapt work organization, pace, and customer interactions to service volume and customer type.
  • Maintain equipment and apply the brand and hotel's procedures and policies in guest interactions.
  • Set up and serve salon events when booked, participate in inventory when needed, and check the cash float at the beginning and end of each service and reconcile the till at the end of the shift.
  • Work in line with brand working practices, support a positive workplace atmosphere, relay and implement management instructions, and collaborate closely with hotel departments.
  • Increase outlet revenue through additional-sales techniques and promote the establishment's other outlets while contributing to customer loyalty through service quality.
  • Support service objectives while following hotel procedures and internal controls; follow billing and payment procedures and help manage tableware and small equipment to prevent breakage.
  • Maintain a clean workplace, follow food-safety and equipment-safety instructions, and apply hotel safety rules.

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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