Experience managing a high-volume execution, production, or fulfillment floor where accuracy matters as much as speed.
Strong understanding of checklists, standard operating procedures, and error rates, with a systems-oriented approach to preventing mistakes.
High proficiency with spreadsheets and comfort with basic data querying, including the ability to identify patterns and anomalies.
Ability to write clear technical requirements that describe broken workflows precisely enough for engineering implementation.
Ability to maintain high standards while working effectively with early-career employees.
Ability to hit targets while operationalizing new playbooks and adapting implementation methods.
Ability to handle sensitive data and money-adjacent workflows with discretion.
Responsibilities
Raise output per person through training, improved processes, clearer standards, and daily oversight.
Reduce error rates and implement system changes that prevent mistakes from recurring.
Own training and onboarding for the execution floor, including systematizing and documenting ramp-up processes before delegating them.
Bridge operations and engineering by observing workflows, identifying manual work suitable for automation, and writing prioritized requirements for implementation.
Manage floor logistics so team members have the equipment, handoffs, and answers needed to remain productive.
Handle ambiguous situations, unusual cases, and escalations not covered by the playbook.
Desired Qualifications
Operations management experience at a trading firm, betting operation, payments company, or similar organization.
Technical project or program management experience, or technical implementation leadership experience.
Experience managing distributed field teams across multiple states or provinces.
Competitive background in strategy games, poker, esports, or trading.
Experience introducing measurement to a team that has never been measured.
About Us
We are a stealth-stage fund and tech startup operating at the intersection of alternative markets and quantitative strategy. Backed by experienced operators and growing quickly, we are building the infrastructure to scale a high-performance, data-driven business.
Our strategies are identified by a small research team and then executed by an operations floor working through structured playbooks. The edge is real, but capturing it depends entirely on execution being accurate, fast and consistent. That is where this role sits.
The Role
You run the execution floor day to day so our Head of Quant can go back to research.
Today he is doing both, which means the research half is not happening and the floor half is not being managed as well as it should be. You take the floor: the people, the training, the process, the error rates and the throughput. He takes back the work only he can do.
The team you will manage is largely early in their careers, works to detailed playbooks, and is measured on output and accuracy. Output per person currently varies by a factor of several between the best and the weakest, which tells you most of what you need to know about where the opportunity is.
You do not need to be a mathematician. You need to understand the workflow completely, care intensely about error rates, and be able to turn a clunky manual process into a written specification an engineer can build.
What You'll Do
Raise output per person. Through training, better process, clearer standards and daily oversight. The spread between your best and weakest operator is the number you are attacking.
Drive error rates down and keep them down. When someone makes a mistake, your first question is what about the system allowed it. Your second is what changes so it cannot happen again.
Own training and onboarding for the floor. Ramp time is currently measured in months. You will systematise it, document it, and eventually delegate it.
Be the bridge to engineering. You will spend real time watching people work, spotting what should not be manual, and writing prioritized requirements that get built.
Keep the hopper full. Nobody on the floor should be idle waiting on equipment, a handoff or an answer. The logistics of that are yours.
Take the escalations. Ambiguous situations, unusual cases and anything the playbook does not cover come to you first.
You have managed a high-volume execution, production or fulfillment floor where accuracy mattered as much as speed
You think in checklists, standard operating procedures and error rates. You believe a mistake is a failure of the system first and the person second
You are highly literate with spreadsheets and comfortable with basic data querying. You spot patterns and anomalies that individuals working alone would not
You write clear technical requirements. You can describe a broken workflow precisely enough that someone can build the fix
You are uncompromising on standards and genuinely good with early-career people. Both, not one
You are rigid about hitting targets and flexible about how, and you will operationalize a new playbook rather than resisting it
You handle sensitive data and money-adjacent workflows with discretion
Bonus Points For
Operations management at a trading firm, betting operation, payments company or similar
Technical project or program management, or technical implementation leadership
Managing distributed field teams across multiple states or provinces
A competitive background in strategy games, poker, esports or trading
Experience introducing measurement to a team that has never been measured
Competitive base plus performance bonuses tied to floor output and accuracy
Direct access to the founder and the Head of Quant, with no layers in between
Own a function outright in a company where this function is the profit center
Real growth path as the floor expands into new regions