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SHI International

SHI International

IT solutions provider for hardware software

Manager – Partner Services Operations

Full-TimePosted on 9/16/2026
No salary listed
Senior
Bachelor's
Austin, TX, USA+1 more

More locations: Somerset County, NJ, USA

In Person

Travel up to 20% is required.

About the job

Requirements
  • Strong operational process design and governance capabilities.
  • Ability to develop and maintain workflows, operating procedures, and engagement models.
  • Strong stakeholder management and cross-functional leadership skills.
  • Ability to influence and drive outcomes without direct authority.
  • Strong analytical, organizational, and problem-solving abilities.
  • Ability to build and present executive reporting, dashboards, scorecards, and business reviews.
  • Strong relationship management skills with internal stakeholders and external partners.
  • Ability to manage multiple priorities in a fast-paced, matrixed environment.
  • Strong communication, coordination, and collaboration skills.
  • Completed bachelor's degree.
  • At least 5 years of experience in business operations, partner operations, program management, services operations, or related functions.
  • Experience working with technology partners, professional services organizations, or managed services organizations.
  • Experience managing partner engagement processes, governance activities, and operational programs.
  • Experience supporting opportunity routing, capacity planning, demand forecasting, and service delivery operations.
  • Experience managing teams and ensuring project milestones and customer expectations are met.
  • Ability to travel 20%.
Responsibilities
  • Manage the SCS partner-delivered services operating model.
  • Maintain the approved and preferred partner portfolio.
  • Support partner onboarding, engagement, and governance processes in partnership with Services Operations.
  • Develop and maintain partner rules of engagement, workflows, and operating procedures.
  • Identify coverage gaps and partner capability needs.
  • Serve as the central intake point for partner-delivered services opportunities.
  • Coordinate opportunity routing and partner assignment based on capability, availability, and business priorities.
  • Facilitate engagement handoffs between sellers, practices, delivery partners, and services teams.
  • Monitor active engagements and ensure adherence to program processes.
  • Manage a team of project coordinators to ensure project milestones are met and customer expectations are fulfilled.
  • Conduct regular partner business reviews.
  • Manage partner scorecards and performance reporting.
  • Track partner utilization, revenue contribution, margin performance, customer outcomes, and engagement health.
  • Coordinate the resolution of partner-related operational issues and escalations.
  • Drive continuous improvement across partner-delivered services.
  • Maintain program governance standards and controls.
  • Produce executive reporting on program health, partner performance, delivery risks, and operational metrics.
  • Monitor compliance with engagement standards, partner requirements, and program expectations.
  • Support the development of governance forums, dashboards, and business reviews.
  • Partner closely with Sales, Alliances, Practice Leaders, Delivery Leadership, and Services Operations.
  • Support service attach initiatives and strategic partner motions.
  • Coordinate capacity planning and demand forecasting activities.
  • Ensure alignment between partner-delivered services strategy and execution.
Desired Qualifications
  • Experience with Microsoft, AWS, Google Cloud, ServiceNow, or other enterprise technology ecosystems.
  • Experience in services delivery, project operations, or partner management.
  • Knowledge of partner-delivered services business models.
  • Experience supporting sales and services organizations.
  • At least 1 year of management experience.

About the company

SHI International helps organizations manage technology by selecting, deploying, and managing IT across cybersecurity, cloud, and everyday hardware and software needs. It started in 1989 as a software reseller and pivoted in the early 2000s to include hardware after a large-scale laptop deployment, shaping it into a full-service IT provider. Today, it is a $16 billion global firm with over 7,000 employees and is the largest MWBE in the United States. The company grows through strategic acquisitions and focuses on emerging technologies such as generative AI and cybersecurity to expand its capabilities. Its goal is to deliver comprehensive IT solutions and services to customers while expanding its reach and staying close to evolving technology needs.

Company Size

5,001-10,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Franklin Township, New Jersey

Founded

1989

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Simplify Jobs

Simplify's Take

What believers are saying

  • SHI won Flexera's 2025 North America Partner of the Year on March 11, 2026.
  • Brownsville's March 11, 2026 smart-city win showcases repeatable AI public-sector sales.
  • SHI opened a Washington, D.C. federal collaboration hub on July 22, 2026.

What critics are saying

  • SHI International Corp. v. Clutch Solutions in Texas intensified on July 27, 2026.
  • A May 2026 LinkedIn post reported a company-wide layoff at SHI.
  • OEM direct sales and cloud marketplaces compress reseller margins within 2026-2027.

What makes SHI International unique

  • Thai Lee's privately held platform spans 17,000 customers and 35 offices worldwide.
  • SHI's vendor-neutral integration model bundles HPE, NVIDIA, Cisco, and Microsoft solutions.
  • AI & Cyber Labs and public-sector architecture deepen sticky deployment, not simple resale.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Health Savings Account/Flexible Spending Account

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

4%

1 year growth

0%

2 year growth

4%
XAZA LLC
Aug 21st, 2026
T-Mobile hotspot deep dive: $4.2M opportunity for Nashville Schools.

T-Mobile hotspot deep dive: $4.2M opportunity for Nashville Schools. By Harvey Bennett Published: August 21, 2026 The opportunity: $4.2M in T-Mobile Hotspots. Metropolitan Nashville Public Schools (MNPS) has released a significant procurement opportunity valued at $4,206,000 for T-Mobile hotspots. This is not a generic IT purchase - it's a targeted equipment service for district students and staff, specifically leveraging T-Mobile's network infrastructure. What they're actually asking for. The description is clear: Hotspots for District Students and or staff for T-Mobile Hotspots. This is an equipment procurement, not a software or service contract. The key details: * Service Type: Equipment * Service Provider: T-Mobile USA, Inc. * Location: Nashville, TN * Set-Aside: None (open to all qualified contractors) * Deadline: None specified This is a straightforward hardware purchase, but the $4.2M value suggests a large quantity of devices. At typical hotspot prices ($100-$200 per unit), this could represent 20,000-40,000 devices for a district serving thousands of students and staff. Who might be competitive. Since there's no set-aside, this is open to all qualified contractors. However, the T-Mobile branding suggests specific competitive dynamics: * T-Mobile Direct or Authorized Resellers: T-Mobile likely has preferred resellers or direct sales channels. These entities would have pricing advantages and established relationships. * Large IT Hardware Distributors: Companies like CDW, Insight, or SHI could compete if they have T-Mobile partnerships or can source the devices competitively. * Local Nashville IT Firms: Smaller local contractors with T-Mobile relationships might be competitive, especially if they can offer better service or delivery terms. * Education-Specific Vendors: Firms that specialize in K-12 technology procurement may have advantages in understanding district requirements and compliance needs. Unusual requirements and red flags. Several aspects of this opportunity warrant attention: * No Deadline: The absence of a specified deadline is unusual. Contractors should contact MNPS procurement to clarify the timeline and submission process. * T-Mobile Branding: The explicit mention of T-Mobile suggests the district has already selected the network provider. This limits competition to T-Mobile-authorized sellers or those who can source T-Mobile devices. * Equipment vs. Service: This is classified as equipment, not a service contract. This affects how the procurement is structured and which regulations apply. * Large Quantity: The $4.2M value implies a massive order. Contractors need to ensure they can fulfill such a large quantity within reasonable delivery timelines. Tactical advice for contractors. * Clarify the Timeline: Contact MNPS procurement immediately to understand the deadline, submission format, and evaluation criteria. The lack of a specified deadline is a red flag that needs resolution. * Verify T-Mobile Authorization: If you're not a T-Mobile authorized reseller, determine if you can partner with one or source the devices through T-Mobile's wholesale channel. Without T-Mobile authorization, you may be at a significant disadvantage. * Calculate Your Pricing: At $4.2M, even small percentage differences in pricing can be significant. Ensure your quote is competitive while maintaining adequate margins for fulfillment, delivery, and support. * Understand Delivery Requirements: A large quantity of hotspots requires robust logistics. Factor in shipping, handling, and potential staging requirements. Can you deliver 20,000+ devices within the district's timeline? * Review District Compliance Needs: K-12 districts often have specific compliance requirements for technology purchases, including data privacy, device management, and warranty terms. Ensure your proposal addresses these. * Consider Bundling: If you offer related services (device management, warranty extensions, training), consider bundling them to differentiate your proposal. Even though this is classified as equipment, added value can help. Related opportunities and patterns. This T-Mobile hotspot procurement is part of a broader pattern in K-12 technology: * Network Provider Lock-In: Many districts select a single network provider (T-Mobile, Verizon, AT&T) and then procure devices through that provider's ecosystem. This limits competition but simplifies management. * Hotspot as a Service: As districts move toward 1:1 device initiatives, hotspots have become critical for students who lack home internet access. This is a growing market segment. * Large-Value Equipment Purchases: The $4.2M value is typical for district-wide technology rollouts. Similar opportunities are likely to emerge in other districts as they expand their 1:1 initiatives. Contractors who establish relationships with T-Mobile and understand K-12 procurement dynamics will be well-positioned for this and similar opportunities in the Nashville market and beyond. Stay updated on government IT opportunities. No spam, ever. Unsubscribe with one click. Source data. * E-Rate FRN ECF2190029519: Services METROPOLITAN NASHVILLE PUBLIC SCHOOLS - Source: E-Rate USAC * E-Rate FRN ECF2190033800: Equipment METROPOLITAN NASHVILLE PUBLIC SCHOOLS - Source: E-Rate USAC

Team Building
Aug 21st, 2026
SHI & Microsoft join for 300-person Build-A-Bike(R) in New Jersey.

SHI & Microsoft join for 300-person Build-A-Bike(R) in New Jersey. SHI and Microsoft ran a Build-A-Bike(R) team building event in Warren, New Jersey on August 4, 2026. Three hundred participants gathered at Forest Lodge NJ, competed through team challenges, and assembled bikes before handing them off to the Greater Somerset County YMCA. Participants came from Texas and New Jersey, two of the company's main operating regions. For many in the group, it was one of the few times they had been in the same area. SHI is a global IT solutions provider and one of the world's largest private technology companies. The company delivers hardware, software, cloud solutions, and managed services to organizations worldwide. Their New Jersey team is based in Somerset County, the same area the YMCA serves, which made this donation a direct investment in their own community. Build-A-Bike(R) at scale: Microsoft and SHI come together for an unforgettable Build-A-Bike(R) event in New Jersey. It doesn't get much more exhilarating than this type of activity. 300 team members, half from one side of the country, half from the other, all coming together outside for 2 hours of growth, purpose, and fun. So many things made this event special, but part of it was the size. Large groups require structure and finesse. At 300 participants, team dynamics shift in ways smaller events don't face. Goodwill and enthusiasm carry a group of 30. At 300, the format has to do the work. Build-A-Bike(R) scales by dividing the group into focused, competing sub-teams. It all becomes one big race. Dozens of groups all, simultaneously, frantically shouting across tables, trying to solve the clues and riddles, so they can earn their bike parts before the team next to them. Getting all the parts they need, then working out in real time how the parts fit together like one big Lego. It's electrifying, invigorating, and easy to lose in the moment what you're truly working towards. But once that last bike is finished, every team is instantly reminded why they're there. The reason everyone was there. The heart of the event was the charity component, and the YMCA did an excellent job setting the context for why the builds mattered. Their presentation gave the SHI team a real sense of the impact each bike would have, and that context showed in the energy in the room. Teams leaned in, had fun with the challenge, and took pride in seeing their finished bikes lined up and ready to go to kids in the community. By the numbers, the event delivered exactly what it needed to: 38 bikes built by 38 teams in under an hour, a room full of leadership and sales working side by side, and a strong sense of shared purpose to close out the Kickoff meeting. It was a clear example of team building done right, fast, engaging, and meaningful. Planning a charity team building event for a large group in New Jersey or the New York metro area? Build-A-Bike(R) gives every participant a team to compete for and every host organization a donation worth making.

MeriTalk
Jul 22nd, 2026
SHI international bets on new DC collaboration hub to fuel federal growth.

SHI international bets on new DC collaboration hub to fuel federal growth. SHI executives say the Washington hub will connect agencies with industry experts and technology partners to help shape modernization strategies. SHI, one of the world's leading technology solutions providers, is expanding its federal footprint with a new Washington, D.C., office that will serve as a hub where government and industry can collaborate on technology modernization, company leaders told MeriTalk in a recent interview. Located near the White House, the new office reflects SHI's broader strategy to grow its public sector business by bringing together federal agencies, technology partners, and subject matter experts in a dedicated space for meetings, demonstrations, briefings, and events. "We're very excited to plant this flag in Washington, D.C., and have the space where we can convene technology leaders from both government and industry, so that they can discuss what that next phase of modernization looks like," said Matthew Lyttle, director of federal programs and development at SHI. "We also recognize that technology leaders have many hard choices to make, so we also want to offer that space for leaders to learn and to consider their procurement choices before they sign on the dotted line," Lyttle added. SHI's solution-agnostic approach enables the company to bring multiple vendors into the same room so agencies compare competing solutions side by side and determine which products best fit their missions, he said. "There is a concerted governmental push for modernization, cost savings, and efficiency," Lyttle noted. "Federal leaders have lots of choices to make in the coming months and years, and they need more technology-focused integrators like ourselves sitting on their side of the table and helping them make those smart choices." Robert Fass, head of public sector marketing at SHI, said the office allows the company to extend expertise from its New Jersey headquarters directly to customers in the nation's capital. "The D.C office gives us an opportunity to better connect federal customers with our New Jersey-based experts," Fass said. "That's a significant benefit both for our customers and for us." The office will also host cross-sector discussions that bring together leaders from federal, state, local, and education organizations to share approaches to common technology challenges, particularly around cybersecurity and artificial intelligence (AI). Fass said SHI regularly uses its AI & Cyber Labs in New Jersey to help public sector customers develop AI use cases through an "imagine, experiment, adopt" framework before deploying solutions more broadly. "We're doing this across the board with many government organizations," Fass said. "It creates opportunities for agencies to collaborate directly with practitioners and technology experts as they evaluate and advance their AI strategies." As agencies balance modernization priorities against constrained budgets, Camila Tapias, business development manager for federal at SHI, said the company aims to focus conversations on mission outcomes. "One of the things that I think that we try to really be intentional about is that we try to lead with the mission plus efficiency," Tapias said. She added that SHI works to tailor recommendations around each agency's specific needs rather than offering generic AI messaging. "I always say, how can we make this like a love letter to the federal government [or customer] so that it's not just this generic 'everyone is talking about AI,' but what does that really mean to me and my workforce and my challenges?" Tapias explained. Looking ahead, Lyttle said success for the new Washington office would look like the same level of engagement, learning, and mission alignment across industry and government that SHI sees in its clients that visit the company's other offices. "We hope that the space becomes a place for that kind of learning and collaboration and exploration," he said. "The investment in the D.C. office space isn't just about square footage, it's about bringing new leaders forward that can help the federal government achieve its mission," Lyttle said. Grace Dille Grace Dille is MeriTalk's Managing Editor covering the intersection of government and technology.

Hewlett Packard Enterprise
May 28th, 2026
HPE and Rowan University expand partnership to accelerate research and strengthen student workforce readiness.

HPE and Rowan University expand partnership to accelerate research and strengthen student workforce readiness. May 28, 2026 New advanced learning initiative boosts research capabilities, expands hands-on learning with AI tools, and improves campus connectivity. * Initiative enhances research capacity, expands applied learning, and strengthens the campus technology environment * Expanded high-performance computing supports research excellence, experiential learning, and institutional resilience * Modernized infrastructure enables faster discovery, broader access to advanced tools, and stronger campuswide connectivity HOUSTON and Glassboro, N.J. - May 28, 2026 - HPE (NYSE: HPE) today announced an expanded partnership with Rowan University to accelerate research, strengthen student training, and support the university's continued growth. Delivered in partnership with SHI International, one of the world's leading technology solution providers, the initiative will enhance the performance and resilience of Rowan's technology environment to enable faster insight, more hands-on learning, and a better-connected campus experience. Ranked among the top 100 public research institutions nationally, New Jersey-based Rowan University has expanded its research portfolio in recent years with a focus on engineering, health care, biomedical sciences, and advanced manufacturing. This growth is increasing demand for scalable compute and data services, as well as reliable connectivity across classrooms, student housing, and research facilities. Building on a more than 25-year relationship, the collaboration will help Rowan faculty and researchers work faster with large datasets, complex models, and advanced analytics, shortening time from hypothesis to result. Students will get hands-on experience with powerful supercomputing systems that power global research, along with enterprise platforms and AI tools used in coursework, research assistantships, internships, and class projects. In close partnership with HPE and Rowan University, SHI worked with the University's Information Resources & Technology (IRT) team to implement a colocation facility supporting a new data center, enhancing institutional resiliency in the event of a disaster. By aligning solutions across HPE's networking, compute, storage, data center networking and HPC portfolios, and providing warehousing and deployment services, SHI enabled two data centers and a high-performance computing cluster. Rowan University is deeply grateful to HPE and SHI for this extraordinary partnership. This initiative will accelerate innovation across disciplines and expand hands-on learning opportunities that help prepare its students to lead in an AI-driven world. Ali A. Houshmand Rowan University president "Rowan University is deeply grateful to HPE and SHI for this extraordinary partnership," said Rowan University president Ali A. Houshmand. "This initiative will accelerate innovation across disciplines and expand hands-on learning opportunities that help prepare our students to lead in an AI-driven world." Rowan selected HPE for the ability to deliver an integrated approach across infrastructure domains, backed by expertise to deploy and operate at scale. The expanded partnership is designed to deliver measurable outcomes for research productivity, teaching and learning, and campus connectivity. Rowan is shifting its campus networking platform to HPE Networking to support more consistent connectivity for students, faculty, and researchers, and to enable AI-enhanced network operations and insights that can improve reliability across campus. The upgraded environment will help researchers run larger experiments and iterate faster across modelling and simulation, artificial intelligence, data analytics, and Internet of Things applications, among other areas. It is intended to support AI-driven research workflows, from data preparation and experimentation to model training and evaluation, while providing the scalable performance needed for data-intensive research. This deployment helps Rowan move faster from ideas to results, giving researchers and students the dependable performance they need for data-intensive work. Patrick Osborne Senior vice president of technology acceleration for hybrid cloud at HPE "This deployment helps Rowan move faster from ideas to results, giving researchers and students the dependable performance they need for data-intensive work," said Patrick Osborne, senior vice president of technology acceleration for hybrid cloud at HPE. "By bringing together the right mix of infrastructure capabilities, Rowan can support more teams, more projects, and more experiential learning at scale." With the full-stack HPE solution, Rowan will expand capacity and improve service levels across storage, compute, high-performance computing, and networking. * HPE Alletra Storage MP B10000 and HPE Zerto Software to support data availability and recovery * HPE ProLiant DL385 Gen11 GPU and HPE Synergy 480 Gen12 compute to support teaching, research, and shared services * HPE high-performance storage solution to support large-scale modeling and analytics * HPE Aruba Networking to strengthen campus connectivity "Universities demand more from their IT environments than ever before, from supporting research at supercomputing scale to giving students hands-on experience with the same enterprise tools they'll use after graduation," said Denise Collison, senior vice president of Public Sector at SHI. "We have built an environment that works as one system, not a collection of separate upgrades. Rowan's researchers and students now have a technology foundation that supports current and future needs." The expanded partnership reflects HPE's continued commitment to helping higher education institutions modernize infrastructure, accelerate discovery, and prepare the next generation of talent with real-world technology experience. HPE (NYSE: HPE) is a leader in essential enterprise technology, bringing together the power of AI, cloud, and networking to help organizations achieve more. As pioneers of possibility, its innovation and expertise advance the way people live and work. Hewlett Packard Enterprise empower its customers across industries to optimize operational performance, transform data into foresight, and maximize their impact. Unlock your boldest ambitions with HPE. Discover more at www.hpe.com. About Rowan University Rowan University is a public research institution based in Glassboro, New Jersey, with a growing portfolio of research and education programs spanning engineering, health care, biomedical sciences, advanced manufacturing, and data-driven innovation. Through experiential learning and industry collaboration, Rowan prepares students for leadership in a rapidly evolving technology landscape. Media Contact: Kari Curto Rowan University Jose Cardona

Exame
May 4th, 2026
She was born in Thailand and today is one of the richest women in the US with a fortune of $7.5 billion.

She was born in Thailand and today is one of the richest women in the US with a fortune of $7.5 billion. Learn about the trajectory of the CEO of SHI International, who left Bangkok and built a $15 billion IT empire in the United States. Thai Lee runs SHI, a US IT giant (LinkedIn/Reproduction) Published on May 4, 2026 at 4:29 PM. Follow everything about Pre-MBA in AI Thai Lee's name is not by chance. Her father, a renowned South Korean economist, chose to honor Thailand, the country where his daughter was born. But today she is on the other side of the world and is one of the richest women in the US in the IT sector, with a fortune estimated by Forbes at $7.5 billion. Today, Thai is CEO of SHI International, an IT provider with over 15,000 clients in its portfolio, such as airline Boeing and telecommunications company AT&T. The company's gross revenue is estimated at $15 billion. Born in Bangkok, Thai grew up in South Korea and moved to the United States as a teenager to finish high school. The international trajectory was, in a way, already a family trait: her father, besides being a prestigious economist, traveled the world promoting the country's post-war development plan and was the first Korean to graduate from Amherst - the same college where Thai would later study for her undergraduate degree. Before becoming an entrepreneur, she attended Harvard Business School and built a career at two of the most traditional brands in the American market: Procter & Gamble and American Express. The turning point came in 1989, when Thai and her then-husband, Leo KoGuan, bought a small software reseller for less than $1 million - the company that would give rise to the current SHI International. The partnership survived the end of the marriage: today, Thai holds 60% of the business, while KoGuan retains the remaining 40%. At the helm of the company, she is betting on the next wave of the technology industry. SHI recently invested $20 million in a newly opened artificial intelligence and cybersecurity laboratory, where it tests AI solutions for its clients using NVIDIA's technology - a move that reinforces the company's position in one of the most competitive segments of IT. Whether at the beginning of your career or not, mastering AI has become a requirement. A resume shines much more in the eyes of a recruiter when there are certifications in artificial intelligence. For those who want to secure this star on their CV, EXAME has opened enrollment for its virtual AI training. There are four classes for R$ 37. Sign up here.