Product Manager

The Role - There are four core aspects to the Product Management role:

• Developing a deep understanding of market dynamics, customer needs & desired outcomes 
• Turning that understanding into compelling value propositions and great ideas for new features and enhancements to our products and services 
• Developing and communicating a product roadmap that will drive profitable revenue growth and delight customers 
• Planning and executing superb go-to-market plans with colleagues from sales, marketing and services to promote the adoption and use of our products and services 


• At Star, Product Managers are responsible for the overall commercial success of their products within their markets. We don’t stop at building great products – we also work closely with our sales and marketing colleagues to make sure that we can sell great products, and with our services teams to make sure that our products can be implemented and supported effectively. Product Managers are actively engaged in developing the sales pipeline and preparing account growth plans with Relationship Managers. Our goal is to build, sell and support great products. 


• We want to be the go-to technology partner for Employee and Firm Compliance solutions, and our mission is to make compliance simple and easy for organizations of all sizes; allowing compliance teams to scale through automation and to reduce the burden of compliance on their firms. 


• As a Product Manager on Star’s compliance product team, you own all of the “what” questions – what problems should we be solving for our customers, what do we need to do to win in our markets, what is the specific value proposition, what are the critical features that will meet the needs of our customers and increase their success. You will be responsible for advancing the product strategy, owning the road map and backlog, ensuring that sales and marketing can position the product well and leading performance-focused initiatives.   


• The Product Manager will work with Product Owners and other team members across multiple geographies and time zones. Reporting to the Chief Product Officer, the Product Manager will liaise with stakeholders, collaborate with our customer base and inspire cross-functional teams to execute on their responsibilities. 

Responsibilities

• Develop a deep understanding of customers; what drives their performance and how do our products and services affect that? 
• Research and monitor compliance change drivers (including legislation & regulations), and translate the implications into actionable strategy and requirements. 
• Elicit requirements and feedback from the internal and external teams. 
• Develop and validate the value proposition for the product for all target markets and personas. 
• Develop cost and pricing proposal for new products and features 
• Define product strategy and align the product roadmap to deliver value to customers at scale. 
• Deliver vision and requirement documents with prioritized features and corresponding justification. 
• Work with the Product Owner and the engineering teams to scope, prioritize and drive feature specifications. 
• Collaborate with sales on enablement, conversion effectiveness, and win/loss analysis. 
• Collaborate with product marketing on positioning, messaging, and go-to-market strategies. 
• Collaborate with customer success and strategic customers to handle critical issues requirements analysis, and product planning activities, and to ensure their success. 
• Produce metrics that are required to understand business performance and product value.  
• Mentor team members and grow team capabilities. 

Skills and Experience

• In-depth knowledge of the crypto space and associated regulatory compliance domain is required.  Specifically, must understand the needs of the FS community in terms of employee trading, employee conflicts of interest and the compliance risks associated with employee and firm trading in digital assets 
• 5+ years of experience in product management, with a focus on high-scale B2B SaaS offerings; preferably in the crypto space 
• Strong ability to grasp and translate customer needs into business requirements.
• You love speaking with customers and learning more about their product needs. 
• You are an evangelist who communicates priorities to internal and external parties. 
• Ability to communicate both business and technical topics to diverse audiences. 
• You are intrinsically motivated and committed to driving projects from start to finish. 
• Possess the Focus, Discipline and Urgency to independently work, anticipate, and resolve problems and deliver outcomes 
• Possess strong decision-making and prioritization skills. 
• Capable of efficiently gathering information and making real-time decisions to maintain development velocity and release predictability. 
• Commercially ‘savvy’ – knowing when to prioritize features around commercial vs technical requirements. 

Key Performance Indicators

• Product usage and feature adoption metrics. 
• Product financial performance - revenue and profit. 
• Client engagement and satisfaction.