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Bank of Montreal

Runs Canadian and US banks for people and firms

Fixed Income Etrading & Front Office Support

Enterprise ApplicationsConfirmed live in the last 24 hours
Full-timeNew York, NY, USAIn-person

About the Job

Requirements

  • Four to seven years of work experience in an IT or business environment, or a BS/BA or MBA/MS in computer science, engineering, information systems, mathematics, or business.
  • Capital markets, fixed-income IT support, rates or credit products, or similar high-pressure business experience, including supporting trading or operational workflow applications.
  • Experience troubleshooting electronic trading systems, including order management systems, pricing, execution routing, and post-trade feeds.
  • Knowledge of ITIL service operations methodologies and experience with service-management tools such as ServiceNow and JIRA.
  • Understanding of IT operating processes for effective system delivery, including mandatory monitoring, logging, and alerting standards.
  • Knowledge of support and operations practices, concepts, and technology gained through training or work experience.
  • Technical or business-functional knowledge of systems, tools, timing, and dependencies.
  • Technical proficiency reviewing and planning system changes and server upgrades, and participating in disaster-recovery planning and tests.
  • Experience with Broadway, ION, Fidessa, or similar products.
  • Working knowledge of UNIX, Windows, Oracle, Microsoft SQL Server, Python, HTML, FIX Protocol, Java, or similar technologies.
  • Ability to troubleshoot technical issues, prioritize competing issues, manage business expectations, and work independently or within a team while handling multiple issues simultaneously.
  • Strong business communication and problem-solving skills.

Responsibilities

  • Provide day-to-day application support for trading systems, answer user queries, and monitor applications.
  • Work with development teams to build solutions using enterprise monitoring and logging that are self-healing and require minimal to zero maintenance.
  • Interact with regional and global business users and technology groups to ensure issues are addressed and communicated promptly.
  • Troubleshoot production issues, identify root causes, and track issues through completion; work with developers and business groups to plan system rollouts and application updates.
  • Provide rotational after-hours support, which may include evenings and weekends, and/or on-call support to resolve critical or time-sensitive application issues.
  • Provide expert technical knowledge of application-management system components, functionality, interfaces, data flows, and business rules.
  • Report application availability to technology partners, business stakeholders, and management, including start-of-day checks, intraday updates, end-of-day reporting, weekly incident governance, and problem and change tracking.
  • Conduct independent analysis and assessment to resolve strategic issues.
  • Monitor system performance and identify operational improvements to support consistent customer and business-partner delivery.
  • Support deployment activities and manage implementation issues through resolution.
  • Develop or help develop the knowledge required to operate the systems.
  • Follow ITIL best practices for incident, problem, and change management.
  • Log and record requests, incidents, problems, and changes.
  • Take on broader work or accountabilities as assigned.

About the Company

Bank of Montreal

Runs Canadian and US banks for people and firms

Bank of Montreal, known as BMO, runs a Canadian bank and a large American bank, serving households and businesses on both sides of the border. Until the Bank of Canada opened in 1935, it acted as the Canadian government's banker. People use its branches and apps for accounts, mortgages, credit cards, and investments, while companies borrow from it and turn to its BMO Capital Markets arm to raise money and trade securities. BMO makes money on the gap between the interest it charges on loans and pays on deposits, plus fees from managing wealth and advising on deals. Bank of Montreal was founded in 1817 as Canada's first bank, and it keeps its legal head office in Montreal and its executive offices in Toronto, Canada.

Company size
10,001+
Company stage
IPO
Headquarters
Toronto, Canada
Founded
1817

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