Digital Account Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

About Us: 

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Sales & Marketing team with an unmatched depth of capabilities and help our customers solve some of the world’s toughest challenges.

Role summary

The Fisher Scientific Channel is building a bridge between business and science as the single source for a comprehensive range of laboratory equipment, chemicals, instruments, life sciences reagents, and consumable supplies. The Digital Account Manager is responsible for driving revenue growth across a large portfolio of low-revenue customers in the Nordics. You will be part of a European sales team focused on scalable growth, piloting new approaches, and increasing eCommerce adoption.

What will be your day job?

Drive Customer Growth

•    Own and execute a territory growth strategy for a high-volume customer base 
•    Identify, engage, and develop high-potential customers to increase revenue and retention 
•    Balance revenue growth with a “digital-first” mindset, encouraging adoption of self-service channels 

Proactive Customer Engagement

•    Connect with customers via phone, video calls, and LinkedIn to understand needs and uncover opportunities 
•    Tailor outreach based on buying signals, customer personas, and campaign. 
•    Educate customers on how to effectively use our website for research, ordering, and support 

Portfolio & Pipeline Management

•    Build and manage a strong opportunity pipeline in Salesforce to meet or exceed sales targets 
•    Prioritize accounts based on growth potential and cost-to-serve considerations 
•    Ensure seamless handover of high-value opportunities to Inside or Field Sales teams 

Cross-functional Collaboration

•    Partner closely with Digital Marketing to optimize targeting and campaign effectiveness 
•    Provide customer insights to improve digital experience and remove friction points 
•    Collaborate with eBusiness teams to enhance the online customer journey 

Continuous Improvement & Innovation

•    Test and scale new digital sales tactics (e.g., AI-email personalisation, outreach automation) 
•    Share best practices and contribute to a high-performance, learning-focused team culture 

Requirements

Experience

•    Bachelor’s degree in Science, Business, or related field preferred 
•    Experience engaging internal or external customers to understand and solve their problems
•    Proven ability to build relationships and influence stakeholders 
•    Demonstrated resilience and persistence in achieving goals 
•    Previous experience in sales or customer service is a plus 

Skills & Competencies

•    Results-driven and self-motivated 
•    Strong communication and relationship-building skills 
•    Comfortable with proactive outreach and handling rejection 
•    Digitally savvy: able to leverage tools to drive impact 
•    Adaptable and open to feedback in a fast-paced environment 
•    Entrepreneurial mindset with a willingness to test and learn 
•    Fluent English
•    Experience with Salesforce (or similar CRM) preferred
•    Willingness to travel (~10%) for regional or international meetings