Hospitality Guest Experience - French Speaker
About the job
- Have 3–5 years of experience in hospitality, operations management, property management, or customer-facing roles.
- Use data to analyze and solve problems.
- Have proven ownership of key performance indicators and experience collaborating across teams.
- Have excellent communication skills in English, French, and Spanish.
- Be comfortable managing multiple priorities independently in dynamic environments.
- Be empathetic, detail-oriented, and committed to delivering guest experiences.
- Have experience with customer relationship management or case management tools such as Zendesk, HubSpot, or Salesforce.
- Be available to work weekends.
- Act as the main point of contact for guest-related cases, ensuring fast, empathetic, and effective resolution.
- Oversee the full guest journey from check-in to post-checkout, maintaining service standards.
- Own an assigned apartment portfolio, monitor operational performance, and proactively address risks.
- Use data and internal dashboards to analyze metrics and implement improvements in guest experience and operational efficiency.
- Lead post-case reviews and implement long-term solutions to recurring issues.
- Partner with Operations, Sales, Property Management, and Quality teams to coordinate service and enhance the guest experience.
- Monitor and control the budget and operational key performance indicators to ensure sustainable performance.
- Additional Portuguese language skills are a plus.
About the company
Ukio provides rental housing with a design-first approach. It offers stylish, fully furnished apartments in prime locations that are carefully chosen for both aesthetics and accessibility to everyday amenities like groceries, cafes, and gyms. Customers can choose from a range of design styles to match their taste, and properties are designed to deliver a consistent, high-quality living experience for short or long stays. Unlike typical rental platforms, Ukio differentiates itself through curated property selection and a strong emphasis on design and location, aiming to attract design-conscious tenants and build long-term loyalty. Overall, the goal is to become the trusted source for well-designed, convenient, and well-located rental homes.
Company Size
201-500
Company Stage
Debt Financing
Total Funding
$40.8M
Headquarters
Barcelona, Spain
Founded
2020
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Simplify's Take
What believers are saying
- Ukio said 2025 revenue reached €50 million and break-even is targeted for 2026.
- The company reported 2026 hiring growth, with 276 employees and 31 active job postings.
- Milan launched in 2025, and London is next, expanding Ukio's addressable European market.
What critics are saying
- London expansion faces strict short-term rental rules, delaying growth and raising compliance costs.
- Ukio still depends on occupancy and asset-heavy apartment acquisition, compressing margins in downturns.
- If capital markets tighten after the Series A and debt raises, expansion stalls quickly.
What makes Ukio unique
- Design-led, fully furnished mid-term rentals create a premium, branded housing experience.
- Ukio operates across multiple European cities, unlike single-market furnished-rental operators.
- Guests became owners, owners became investors: Ukio is building a full housing platform.
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Benefits
- Health Insurance
- Team Social Events
- Commuter Benefits
- Flexible Work Hours
- Remote Work Options