Senior Functional Consultant

The Senior Functional Consultant will join one of the Project Teams responsible for the successful & timely implementation of the UMAX solution at our customers’ premises in Europe.
The role is based in Ghent (Sint-Denijs-Westrem) and requires relevant ERP implementation experience.

UMAX is the brand name of our software solution for water and energy utilities. It automates their business processes and enables them to better engage with their customers. UMAX is a cloud-based solution, built on the powerful Microsoft Dynamics 365 platform. 

• Are the link between Business and IT.
• Manage customer expectations, and translate Business & Functional requirements into application solutions.
• Attend workshops & meetings with the customer onsite.
• Follow up on testing and guarantee quality of the solution.
• Contribute to the further evolution of the Itineris standard UMAX solution.
• Take ownership of the assigned modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers…).
• Collaborate closely with the Project Manager and Service Delivery Consultants.
• Participate in the project progress meetings and proactively identify risk areas.
• Apply your expertise to deliver high quality consulting services to new and existing customers.
• Continuously develop and extend your knowledge within the Utility market, and transfer knowledge to other colleagues.

• Strong analytical skills (master’s degree or equivalent through experience).
• At least 5-8 years’ experience as a Functional Consultant in the context of large, complex ERP/CRM project implementations.
• Expert in identifying business requirements and has an excellent understanding of customers’ business processes.
• Experience with Microsoft Dynamics 365 is a 'plus'.
• Knowledge of PowerApps, Common Data Services, Project Automate, MS Forms pro,… is a 'plus'.
• Eager to learn about the Utilities market, the typical business processes etc.
• Excellent oral and written communications skills in Dutch and English.
• Willing to travel - depending on the project implementation phase - to the client.
• A dynamic team player with true problem-solving mentality.
• Hands-on, likes to take initiatives and driven by quality.
• 100% customer oriented and adapts swiftly to fast-paced and quickly changing environments.

• A fast-growing and international environment with offices in beautiful Ghent (Belgium), bustling Atlanta  (USA) and lively London (UK)   
• Working with future-ready water and energy companies and building valuable utility expertise   
• Internal mobility, developing your career through various educational programs and growth paths   
• An entrepreneurial mindset where you have a direct impact on our growth journey  
• An open environment where we make it a priority to celebrate milestones, both big and small   
• Onboarding, learning and buddy programs to get ready for a smooth start in your new job   
• A flexible and inclusive working environment, where people can just be who they are, and where we offer  flexible options for hybrid working so you can work in a way that suits you best 
• A lot of fun moments with an eye for sports, celebration and wellbeing, important for maintaining a healthy work-life balance.A competitive total rewards package aligned with the responsibilities of the role, your experience and our internal career framework
• Transparent career development and promotion opportunities based on objective criteria, skills and performance
• A comprehensive benefits package including a company car or mobility budget, bonus plan, group insurance, hospitalization insurance, Alan healthcare, meal vouchers, eco vouchers, flexible benefits and hybrid working options
• We are committed to equal opportunities and fair employment practices, ensuring that hiring, development and career growth decisions are based on objective and consistent criteria