Senior Account Manager

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Job Specification:

• Oversee the successful implementation of a Global Centralized Payment Model covering all jurisdictions.
• Ensure suitably experienced staff are in place in each location.
• Implement a Global Payments Policy that is aligned with the Group’s Anti-Fraud Policy as well as SOC and ISAE requirements.
• Ensure minimum standard controls are in place for every Payment for all jurisdictions; standardize payment and eBanking controls and policies.
• Ensure that a process is in place to Track Online Payment Tokens and that procedures are in place with HR to remove access upon a token holder leaving the Group.
• Manage any outsourcing arrangements required to ensure the business can be serviced globally, and where applicable, Centralized Teams.
• Establish Service Level Agreements (“SLA”) and ensure alignment with client SLA’s and deliverables.
• Ensure that proper Checklists (ideally Digital) are available to support all payments and that a Call back procedure is implemented.
• Source and manage the adoption of a global payment hub solution.
• Establish KPI’s and provide regular reporting to Stakeholders on transaction volumes, SLA’s etc
• Enable a culture of continuous improvement with a passion for addressing control weaknesses.

Skills Required:

• At least 15 years of relevant professional experience, either in the financial services fund industry or banking.
• Bachelor / master's degree in accounting, finance, or economics.
• Management experience, overseeing a large multi-jurisdictional team.
• Excellent organizational, communication and interpersonal skills and a truly client servicing mindset.
• Proven experience in managing multiple stakeholders and delivering on commitments.
• Experience with Payment/Banking technology solutions and platforms.
• Excellent communication skills and a truly client servicing mind set with client facing experience.
• Good sense of teamwork as well as ability to work autonomously in a fast-paced work environment.
• Good interpersonal skills, and sense of teamwork.
• Committed to self-improvement and staff development.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.