Director Network Services Engineering

Key Responsibilities
Remote Access and Security Infrastructure:
-Defines and drives the strategic vision for remote access and secure network infrastructure, ensuring alignment with long-term organizational goals and emerging technologies.
-Owns enterprise-level innovation and improvement of network and security management tools for all field service environments, leveraging advanced data analytics and automation to enhance performance.
-Directs the coordination of remote access, security and network changes, engaging and influencing senior stakeholders and cross-functional teams to align changes with broader corporate strategies.
-Drives the standardization and review of secure network configurations in appropriate processes to ensure successful deployment of ZTNA, VPN, firewalls, IPS/IDP, networks, routers, and security policies across environments.
-Leads identification of new code-based approaches to drive enhancement of secure network scalability, reliability, and consistency, and provides documentation.
Network Oversight and Maintenance:
-Oversees the development of detailed, forward-looking network security documentation that guides long-term upgrades and enterprise-wide maintenance, including hardware refreshes and upgrades.
-Establishes the strategic direction for secure network configurations and installations, ensuring enterprise scalability, resilience, and security in alignment with business priorities.
-Serves as the technical decision-maker for network security and remote access infrastructure strategy, influencing cross-organizational decisions and external partnerships to drive innovation.
-Oversees the development of systems for monitoring remote access and network security inventory and configuration data across relevant systems of record, ensuring the team aligns with Service Level Objectives (SLOs) and Service Level Agreements (SLAs).
-Establishes enterprise-wide standards for the performance and security of network components, ensuring seamless global operations.
Remote Access and Security Infrastructure Management:
-Drives the strategic roadmap for Remote Access and Security Infrastructure services (e.g. traditional on-premises and cloud-based solutions) and technical standards, ensuring alignment with evolving business needs and industry advancements.
-Oversees operational excellence in managing critical Remote Access and Security infrastructure hardware, driving enterprise-wide adoption of innovations in, but not limited, to ZTNA, VPN, firewalls, IPS/IDP, traffic management devices, and routing components.
-Sets enterprise-wide standards for managing change requests, service requests, incident response, and problem management to ensure success, overseeing performance across teams using Key Performance Indicators (KPIs) and objectives and key results (OKRs).
-Establishes and governs security and compliance policies for resources related to all secure network environments, negotiating with senior leaders to align with best practices and standards.
-Guides and coaches managers to enable them to meet their objectives related to processes, business needs, and leveraging new technologies.
Technical Liaison:
-Sponsors and provides executive oversight for new projects and security designs, ensuring alignment with long-term business and technology strategies.
-Directs negotiations and strategic decision-making between internal and external stakeholders, suppliers, vendors, and appropriate review processes, ensuring network designs are integrated into enterprise-wide initiatives and providing required documentation to senior leadership and stakeholders.
-Drives initiatives that standardize, simplify, and enhance the efficiency and operability of remote access, security and network-related service roadmaps across global teams, managing service catalog and setting industry-leading benchmarks.
Troubleshooting:
-Leads high-impact, cross-functional collaborations to resolve complex, enterprise-wide network and security connectivity and performance issues that affect critical business operations, ensuring alignment with client-defined service level agreements (SLAs), service-level objectives (SLOs), and Key Performance Indicators (KPIs).
-Establishes reactive and proactive monitoring strategies to identify and mitigate remote access, security and network issues before they impact services, ensuring business continuity.
-Guides the resolution of high-profile, high impact, and complex client problems, leveraging the team's deep technical expertise, strategic decision-making, and appropriate troubleshooting tools to drive sustainable solutions.
Automation:
-Directs the development and maintenance of advanced automation frameworks for testing and operations, driving team efforts to align with efficiency benchmarks.
-Leads the automation of critical tasks, including in production and lab environments (i.e., "lab as a service"), driving optimizations of repetitive support functions and ensuring the transformation of operational processes.
-Guides the identification of metrics and oversees the creation and customization of dashboards, telemetry systems, and alerting mechanisms to proactively monitor and drive network and security health.
-Manages the development and enhancement of advanced scripts to automate tasks across multiple teams and business units, ensuring cross-functional efficiency.
-Oversees the development and implementation of infrastructure pipelines and configuration items, using established playbooks and resources.
-Holds teams accountable for secure code practices.
 

Core Responsibilities
Planning & Execution:
-Oversees and guides multiple teams on managing complex projects or initiatives, monitoring timelines, deliverables, and budgets when applicable to ensure strategic objectives are met.
-Serves as a role model for appropriately delegating work, setting priorities, and ensuring alignment with business needs.
-Coaches others on adjusting resources or project timelines in anticipation of business changes.
Collaboration & Partnership:
-Role models leading cross-functional collaborative efforts to ensure alignment of expectations and strategic objectives.
-Empowers the team to build and maintain partnerships with business leaders, stakeholders, and/or customers to address barriers and contribute to organizational success.
-Drives transparency and inclusivity by modeling actively seeking, listening to, and leveraging diverse perspectives.
Problem Solving:
-Shares problem-solving strategies across teams, providing oversight on complex operational and/or technical issues, as needed.
-Coaches teams on analyzing highly complex data and/or information to identify solutions to ambiguous issues and provides direction on identifying root causes to prevent recurrence of issues.
Continuous Learning:
-Pursues strategic learning opportunities to maintain expertise and apply best practices at the organizational level.
-Creates opportunities for team members and leaders to build their expertise in new areas, coaching them to build innovative skills.
-Identifies skill gap trends across the organization, and upholds a culture that places significant emphasis on sharing knowledge and pursuing learning opportunities that advance the organization.
-Evaluates the efficiency of learning strategies and recommends adjustments as needed.
Continuous Improvement:
-Empowers the team to own the development and implementation of ideas that increase the efficiency and effectiveness of processes, protocols, and workflows across the department.
-Coaches teams to gain buy-in for ideas and to seek feedback on approaches and methods for continued improvement.
-Prioritizes and reviews the roadmap of improvement initiatives to ensure alignment with strategic direction and maximize return on investments.
Performance and Development:
-Serves as a role model for driving performance across teams through tailored feedback and coaching in alignment with performance management processes, guidelines, and expectations.
-Drives consistency in the application of talent development procedures and socializes performance expectations across the organization.
-Ensures that individual development goals are aligned with organizational strategic initiatives.
-Collaborates with HR to implement talent strategy through hiring and promotion processes.