Senior Account Manager

About Unify

Unify is building the first AI-powered system of action for revenue teams, helping companies transform outbound into a top-performing growth engine by making go-to-market execution observable, repeatable, and scalable. Founded in 2023 by leaders from Ramp and Scale AI, our team brings experience from companies like Airbnb, Meta, Waymo, Perplexity, Monday.com, and more.

Unify increased revenue by 8x in 2024 and serves customers including Perplexity, Cursor, SoFi, and Justworks. We’re a high energy, high intensity team that has raised $58M from Thrive, Emergence, OpenAI and others. We’re building the future of GTM - come join us!

About the Role:

As a Senior Account Manager, you’ll be at the forefront of our customer relationships, driving satisfaction, retention, and growth. You'll ensure our largest customers unlock the full potential of Unify’s platform, serving as their trusted advisor and advocate. This role blends strategic problem-solving, proactive customer management, and data-driven insights to deliver exceptional outcomes for our customers and help shape the future of go-to-market strategies. You'll develop deep product expertise to guide customers through platform configuration, resolve technical issues, and unlock usage that drives business results.

In this role, you'll collaborate closely with our sales, product, and engineering teams to continuously refine how we serve our customers. You’ll also play a key role in scaling our account management processes and frameworks, ensuring our approach evolves with our rapid growth.

What You'll Do:

• Retention and Expansion: Drive Net Revenue Retention (NRR) through upsells, renewals and churn mitigation.

• Strategy: Execute high-level account strategy and ensure partnerships align with customer goals.

• Account Ownership: Multi-thread relationships throughout each customer, ensuring a strong network of champions and users who understand the value of Unify.

• Technical Support & Product Education: Serve as the primary contact for resolving core technical product issues by coordinating with engineering and support teams, while also conducting training sessions and providing ongoing education on features, best practices, and advanced functionality to maximize platform utilization.

• Usage Optimization & Customer Success: Monitor product usage patterns to identify underutilized features and proactively recommend configuration changes or additional capabilities that drive deeper engagement, value realization, and overall customer satisfaction throughout the resolution process.

• Build the AM Function: Bring strong views on how to best manage accounts, incentivize performance and collaborate as a team to maximize NRR and customer satisfaction.

What You'll Need:

• Experience:

  • 3+ years in Account Management, Sales, or post-sales roles with quota-carrying experience.

  • Proven track record of managing renewals & expansions in SaaS.

  • Demonstrated ability to diagnose product issues, coordinate with engineering/support teams, and translate technical concepts into business impact for customers.

  • Experience working in early-stage, high-growth startups is a plus.

  • Strong understanding of multithreading, executive relationship management, and value-based selling.

• Technical Acumen:

  • Ability to develop deep understanding of complex technical products and translate features into business value for customers

  • Nice-to-have: Experience creating and delivering technical documentation, training materials, and best practice guides.

• Leadership Skills:

  • Ability to drive strategic initiatives, mentor team members, and influence cross-functional stakeholders.

  • Exceptional communication skills to present complex technical concepts and data insights to senior executives.

• Customer-Centric Mindset:

  • Passionate about delivering value and exceptional experiences to customers.

  • Skilled in identifying and addressing churn risks while unlocking new growth opportunities.

  • Ability to identify potential technical adoption blockers and work collaboratively with customers to develop mitigation strategies.

About this role:

The OTE range for this role is $200,000 - $250,000, with a target equity package and comprehensive benefits, including medical, dental, vision, and 401(k) options. This position is onsite in either San Francisco, CA, or New York City, NY, offering the invaluable opportunity to work closely with a talented team in a dynamic, high-energy environment. Being in-person enables real-time collaboration, fosters creative problem-solving, and strengthens the connections that drive innovation and impact. You'll be at the center of our fast-paced operations, contributing to a culture that values engagement, growth, and teamwork.