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DH Pace

Distributes door systems and services nationwide

Field Service Supervisor - Residential Garage Doors

Full-Time
No salary listed
Junior, Mid
Olathe, KS, USA
In Person
Field ServiceEquipment Field Service

About the job

Requirements
  • Proven ability to implement process improvements.
  • Excellent communication and organizational skills, along with mechanical and mathematical aptitude.
  • Ability to communicate effectively with customers and represent the company professionally.
  • One to three years of management or leadership experience.
  • A valid driver's license.
  • Successful completion of employment verifications, a background check, a drug screen, and a driving record check if applicable.
Responsibilities
  • Manage technician performance by establishing and enforcing customer service standards and expectations.
  • Manage, provide leadership for, and develop staff for future advancement through communication, coaching, training, and development.
  • Manage the workforce efficiently to minimize negative labor variances.
  • Determine staffing levels and ensure compliance with company hiring, counseling, discipline, and termination policies.
  • Ensure accurate work orders and picking lists are provided to the warehouse for inventory pulling.
  • Manage work-in-process inventory and returns from job sites to minimize inventory investment.
  • Perform other responsibilities as assigned.

About the company

DH Pace provides door-related products and services for both new construction and existing facilities, operating under the Overhead Door Ribbon brand in many U.S. markets. It sells, installs, and maintains doors and related systems through divisions such as DH Pace Door Services, Systems Integration, Construction Services, and the DH Pace Facilities Group, with 24/7 emergency and preventive maintenance. The company partners with Overhead Door Corporation as an authorized distributor since 1926 and also offers services under its own DH Pace brands. Its goal is to improve safety, security, convenience, and aesthetics of buildings to benefit the people who use them, while serving customers, employees, shareholders, and communities.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Olathe, Kansas

Founded

1926

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Simplify Jobs

Simplify's Take

What believers are saying

  • DH Pace opened a Raleigh location on February 15, 2025, expanding North Carolina coverage.
  • It expanded in Florida on January 1, 2025, through Overhead Door Company of Tampa Bay.
  • Revelio counted 2,916 employees in 2026, showing stable staffing during expansion.

What critics are saying

  • The 2023 Eleventh Circuit trademark fight with OGD keeps DH Pace exposed to brand-enforcement costs.
  • BBB logged 16 complaints in three years, signaling recurring customer-service friction at headquarters.
  • If service quality slips, contractors like McCarthy and school districts can switch vendors quickly.

What makes DH Pace unique

  • Since 1926, DH Pace sells, installs, and services doors, docks, and security systems nationwide.
  • DH Pace combines local operating brands like Carolina Industrial Systems and Overhead Door Company.
  • Its government-contract footprint spans 26 Texas contracts across maintenance, construction, equipment, supplies, and technology.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • Paid Holidays
  • Floating Holidays
  • 401(k) Retirement Plan
  • Company paid: Life insurance
  • Short-term Disability
  • Long-term Disability