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Mercier Consultancy Group

Spanish Speaking Customer Experts for Electronics Leader

Customer SupportConfirmed live in the last 24 hours
Full-timeRemote in Greece€15k - €18k

About the Job

Requirements

  • Native or fluent spoken and written Spanish is required.
  • Fluent English is required for communication with the international support team.
  • A valid EU passport or valid work permit for Greece is required.
  • A strong interest in consumer electronics and willingness to learn about technical innovations are required.
  • Candidates must be able to troubleshoot technical issues calmly, professionally, and efficiently.

Responsibilities

  • Provide technical support for a global consumer electronics leader.
  • Assist Spanish-speaking customers with product troubleshooting, installations, and general inquiries through phone, chat, and email.
  • Maintain knowledge of current electronics trends, hardware specifications, and software updates to provide guidance.
  • Document customer interactions accurately in the customer relationship management system.
  • Identify opportunities to provide value-added advice and support customer satisfaction and brand loyalty.
  • Collaborate with internal teams to resolve complex technical escalations.
  • Represent the premium standards of the electronics manufacturer as a brand ambassador.

About the Company

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