Risk Manager
Amazon
Risk Manager
Amazon
Sells products online and rents cloud computing
Inventory Trust team (SPIV) works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. Our mission is to safeguard our store from bad inventory and bad actors concealing their identities. To accomplish this mission, we withhold funds from bad actors, deny our fulfillment network to bad actors as a means to scale their abuse and ensure that counterfeit/illegal inventory is destroyed, prevent Seller credit abuse, identify and disrupt bad actor “spare accounts”, and generate insights to help SPS understand where bad actors are prioritizing their efforts.
If we successfully achieve our vision, then Bad Actors will stop committing misconduct on Amazon. While we obsess over customers, we specialize in obsessing over bad actors to identify their friction points and multiply them exponentially in ways that don’t impact good sellers. Our vision is to ensure Bad Actors never receive a dollar from selling on Amazon and abusing our policies. This is done with minimal friction for good sellers, clearly communicated policies, and accurate calculations.
We are looking for an experienced Risk Manager II to own complex projects, take high judgement decisions and manage escalations associated with our program’s expansion. In addition to making the right decisions, the candidate will need to be able to use SQL knowledge and use data as evidence to convince/influence key stakeholders.
Key job responsibilities
• Innovating and designing new or improved processes to support the business needs.
• Conducting detailed process analysis including time and motion studies, and safety/ergonomic, process complexity, cost and impact analysis.
• Maintain a strong understanding of best in class risk and control principles, and regulatory expectations – embed governance processes to perform recurring gap analysis against those expectations, and drive remediation where necessary.
• Identify and develop appropriate data sources and elements which contribute to risk-based assessments.
• Experience working in or supporting a fast-paced operations environment.
• Perform operational deep dives on compliance-related processes and systems. Understand business processes, regulations and controls, work with partners to identify root cause of issues.
• Take leading role in drafting and presenting deep-dive documents, including responses to senior executives and Correction of Errors (COE) reports.
• Analyze existing policy and process gaps, and develop solutions to close them.
- Bachelor's degree or equivalent
- 5+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent, or 3+ years of L5 Manager Role experience
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Experience with SQL and Excel
- Experience in written and spoken English and an ability to compose grammatically correct, concise and accurate written responses
- Experience with operations, risk, fraud investigations etc.
- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Knowledge of SQL and Excel at a moderate or advanced level
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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