Assistant Human Resources Manager

Job Description

The Assistant Human Resources Manager serves as the second-in-command of the Human Resources Department and supports the Director of Human Resources in delivering strategic and operational HR functions. This role is responsible for leading talent acquisition, payroll administration, compensation and benefits management, and overseeing all visa and work permit processes while ensuring compliance with local labor laws and company policies.

Working closely with department leaders, the Assistant Human Resources Manager helps create an engaging workplace culture that supports the resort's commitment to exceptional guest experiences, employee well-being, family-focused hospitality, and luxury service excellence.

Key Responsibilities

1. Talent Acquisition & Employer Branding

• Lead the full recruitment cycle for all positions across the resort, from workforce planning through onboarding.
• Partner with department heads to identify hiring needs and develop effective recruitment strategies.
• Manage job postings, candidate sourcing, interviews, assessments, reference checks, and employment offers.
• Maintain strong talent pipelines through partnerships with hospitality schools, universities, and industry networks.
• Promote the resort's employer brand through social media, career fairs, and recruitment campaigns.
• Monitor recruitment KPIs including time-to-fill, quality-of-hire, and hiring costs.
• Ensure an exceptional candidate experience throughout the recruitment process.

2. Payroll Administration

• Oversee the monthly payroll process and ensure accurate and timely salary payments.
• Coordinate payroll inputs including attendance records, overtime, service charge distribution, incentives, allowances, deductions, and statutory contributions.
• Validate payroll reports and ensure compliance with labor regulations and company policies.
• Collaborate with Finance to resolve payroll discrepancies and maintain payroll confidentiality.
• Prepare payroll-related reports and analytics for management review.

3. Compensation & Benefits

• Administer employee compensation and benefits programs in accordance with company policies and market practices.
• Ensure accurate administration of health insurance, social security, provident fund, employee welfare programs, and other benefits.
• Monitor benefit utilization and recommend improvements to enhance employee satisfaction and retention.
• Support annual salary review, promotion, and bonus administration processes.
• Maintain compensation and benefits records and ensure legal compliance.

4. Visa & Work Permit Management

• Oversee all visa, work permit, and immigration-related processes for expatriate employees.
• Coordinate with government agencies and external service providers to ensure timely renewals and applications.
• Monitor visa and work permit expiry dates and maintain up-to-date compliance records.
• Provide guidance to expatriates and department heads regarding immigration requirements.
• Ensure full compliance with local labor and immigration regulations.

5. Employee Relations & HR Operations

• Support the Director of Human Resources in maintaining positive employee relations and a respectful workplace culture.
• Assist in managing employee disciplinary matters, grievances, investigations, and conflict resolution.
• Ensure HR policies and procedures are consistently applied across the resort.
• Support employee engagement, wellness initiatives, recognition programs, and resort activities.
• Participate in HR projects aligned with company culture, values, ESG initiatives, and employee experience.

6. Compliance & Administration

• Ensure compliance with labor law, company policies, health and safety standards, and HR audit requirements.
• Maintain accurate employee files, HR records, and confidential documentation.
• Support internal and external audits related to payroll, employee records, compensation, and immigration compliance.
• Generate HR metrics and monthly reports for management review.
• Act on behalf of the Director of Human Resources during their absence when assigned.

Qualifications

Education

• Bachelor's Degree in Human Resources Management, Business Administration, Hospitality Management, or a related field.
• Master's Degree is an advantage.

Experience

• Minimum 5 years of Human Resources experience, preferably within luxury hospitality, lifestyle resorts, or international hotel brands.
• Minimum 2 years in a supervisory or management capacity.
• Strong background in recruitment, payroll administration, compensation & benefits, and HR operations.

Technical Knowledge

• Solid understanding of labor law and payroll practices.
• Hands-on experience managing visa and work permit processes for expatriate employees.
• Proficiency in HRIS, payroll systems, and Microsoft Office applications.
• Experience with hospitality HR systems is preferred.

Competencies

• Strong interpersonal and relationship-building skills.
• Excellent communication and presentation skills.
• High level of integrity and confidentiality.
• Strong attention to detail and organizational skills.
• Analytical and problem-solving capabilities.
• Ability to work effectively in a fast-paced hospitality environment.
• Service-oriented mindset with a passion for employee experience
• Good command of English

Additional Information