Onsite Support Engineer
D-ploy
Onsite Support Engineer
D-ploy
IT infrastructure services and management consulting
D-ploy · Tel Aviv-Yafo, Israel · Contract · Posted 2026-03-03
Workplace: on_site
Department: IOPS
D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value.
We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Tel Aviv.
Tasks and Responsibilities
Provide first and second level IT support (hardware, software, mobile devices, and peripherals)
Act as the primary onsite point of contact for end-user IT issues
Troubleshoot incidents and service requests via ticketing system (ServiceNow)
Deliver prompt and professional user support (desk-side and remote)
Document all activities and resolutions accurately in the ticketing system
Support IT onboarding for new employees (equipment setup, user guidance)
Maintain and contribute to knowledge base documentation
Support continuous service improvement initiatives
Fluent English and Hebrew (written and spoken)
Minimum 2+ years of experience in IT support / onsite support role
Strong troubleshooting skills in Windows environment and standard IT tools
Experience with ticketing systems (e.g., ServiceNow)
Excellent communication and customer-oriented mindset
Ability to work independently in an onsite client environment
Well-organized, reliable, and detail-oriented
Experience in regulated environments (e.g., GxP) is a plus
Ability to provide a clean criminal record extract (not older than 3 months)
Broad range of tasks and responsibilities
Friendly and international working environment
Professional development opportunities
Referral program (“Fishing for Friends”)
Company-sponsored events
Is IT in your DNA? Join us and help deliver IT where it counts.
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D-ploy provides IT engineering and consulting services for global and regional customers, focusing on operational IT infrastructure, service management, program and project management, and quality management. It delivers both standard and tailored solutions to help clients achieve business goals, using established frameworks and certifications to ensure quality, reliability, and security. The company differentiates itself with a pragmatic, business‑oriented approach and long‑term partnerships, supported by a Europe/US cross‑regional footprint and a strong emphasis on customer needs. Its goal is to make IT an enabler of business value, improve work efficiency, and maintain compliant, dependable IT services while expanding expertise and geographic reach.
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