Full-Time
Director of Professional Services
Updated on 5/9/2024
Streamlines marketing asset creation and integration
Senior
New York, NY, USA
Required Skills
Communications
Requirements
- Experience in a rapid-scale startup, B2B, or SaaS organization
- Demonstrated experience building and scaling a professional services business with accountability for financial targets
- Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers)
- Investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills
- Ability to problem solve with minimal guidance in a rapidly changing environment
- Ability to coach and mentor employees
- Proven ability to create and embody a culture that delights customers and employees in innovative ways
- Strong written and verbal communication skills with a talent for articulating customer challenges
- Creative, resourceful, detail-oriented, and well organized
Responsibilities
- Build and scale world-class Innovative value services offering for Stensul customers
- Streamlining a customer onboarding process that drives customer activation, adoption and retention, reducing time it takes to onboard a new customer
- Reducing cost of professional services function while increasing revenue generation by offering valuable and differentiated services packages to our customers
- Build a monthly feedback loop between our Services organization and Engineering/Product teams, emphasizing where and how customers struggle in the current iteration of the product
- Constant investment in efficiency, both through process improvements and automation reducing manual tasks performed by services team
- Working with Stensul partnership program to identify successful partners to help scale services 2024-2025 and beyond
At Stensul, the focus on streamlining the marketing asset creation process with its integrated platform not only enhances productivity but also fosters a collaborative environment. Employees thrive in a culture dedicated to innovation in marketing technology, working with top-tier ESPs and MAPs. This company is a leader in providing solutions that simplify and optimize the efforts of marketing teams, making it an excellent workplace for those passionate about driving marketing efficiency and creativity.
Company Stage
Series C
Total Funding
$76.5M
Headquarters
New York, New York
Founded
2016
Growth & Insights
Headcount