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Full-Time

Director of Professional Services

Confirmed live in the last 24 hours

Stensul

Stensul

51-200 employees

Streamlines creation of on-brand marketing assets

Compensation Overview

$165k - $180kAnnually

+ Variable Compensation

Senior, Expert

New York, NY, USA

Category
Management Consulting
Operations Consulting
Consulting
Required Skills
Communications
Requirements
  • Experience in a rapid-scale startup, B2B, or SaaS organization
  • Demonstrated experience building and scaling a professional services business with accountability for financial targets
  • Experience managing technical, cross-functional professional services teams (e.g., consulting, implementation, trainers, project managers)
  • Investigative mindset, strategic thinking, high attention to detail, and cross-functional coordination skills
  • Ability to problem solve with minimal guidance in a rapidly changing environment
  • Ability to coach and mentor employees
  • Proven ability to create and embody a culture that delights customers and employees in innovative ways
  • Strong written and verbal communication skills with a talent for articulating customer challenges
  • Creative, resourceful, detail-oriented, and well organized
Responsibilities
  • Build and scale world-class Innovative value services offering for Stensul customers
  • Streamlining a customer onboarding process that drives customer activation, adoption and retention, reducing time it takes to onboard a new customer
  • Reducing cost of professional services function while increasing revenue generation by offering valuable and differentiated services packages to our customers
  • Build a monthly feedback loop between our Services organization and Engineering/Product teams, emphasizing where and how customers struggle in the current iteration of the product
  • Constant investment in efficiency, both through process improvements and automation reducing manual tasks performed by services team
  • Working with Stensul partnership program to identify successful partners to help scale services 2024-2025 and beyond

The Stensul Marketing Creation Platform™ allows teams to efficiently create on-brand marketing assets, integrating with leading ESPs/MAPs, workflow platforms, image libraries, live content, and messaging platforms to streamline collaboration and simplify the creation process for marketers.

Company Stage

Series C

Total Funding

$60.5M

Headquarters

New York, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

8%

1 year growth

8%

2 year growth

13%