About Zeno Group 

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our ‘Fearless Pursuit of the Unexpected,’ we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2022 PRWeek Global Agency of the Year, 2022 PRWeek U.S. Large Agency of the Year, 2022 PRWeek Purpose Agency of the Year, PRovoke Best Large Agency to Work For in North America, 2021 PRovoke Global Creative Agency of the Year, 2021 PRovoke North American Agency of the Year, 2021 PRWeek Agency of the Year and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.

Job Title: Digital Senior Account Director

Reports to: Head of Digital 

Type: Full-time, permanent 

Location: Hybrid working - EC1V 9BW and at home

As our next Digital Senior Account Director, you will help lead our growing team as create campaigns that place brands at the centre of the cultural conversation and stop scrolling thumbs in their tracks. 

Zeno’s roots in PR mean we know the power of a good story, no matter where it’s told. Your mission will be to start the next big conversation—and sustain it—with campaigns that earn headlines, social mentions, and maybe a meme or two.

You’ve spent enough time in the world of social for to know that last year’s ‘best practices’ are already out of date. Anyone can chase a trend, but you understand how to create relevance, whether that’s for a leading beverages brand or a global tech company. Clients and colleagues alike will trust you to lead them into corners of the digital landscape that didn’t even exist when you started your career, and you will be excited to take them there. 

With us, you will be able to further your experience in strategic planning, client service, and fostering an inclusive workspace at every level. Most importantly, you’ll be empowered by our North Star, the ‘Fearless Pursuit of the Unexpected,’ to do your bravest and boldest work yet and create something that’s all too rare in the world of digital: a lasting impact. 

7+ years’ experience, working on multi-market and big brand accounts as an Account Director or Senior Account Director 

Have your finger on the pulse and are the first to know of the latest trends, the go to for what’s cool and an authority on how to get cut through with creative. You can identify reactive/news-jacking moments, platform updates and can be a voice for all things digital across the business and to our clients 

You not only have experience working on influencer campaigns but enjoy staying up to date with the latest in the influencer world, as well as the big and emerging platforms 

Strong practical knowledge and understanding of all social channels, including Meta, LinkedIn, YouTube, X and TikTok 

Enjoy leading and contributing effectively to new business pitches and organic growth opportunities by identifying areas of opportunity across social and digital, providing data and insights into the platforms, features and approaches we could be using and including in our proposals. In addition to supporting the team in the delivery of other research to support new business initiatives. 

Hands-on experience managing client accounts, from taking a brief and organising the team to planning responses and activating live campaigns  

Ability to explain social and paid media data, analysis and reporting 

Ability to craft social copy (long and shortform), as well as mentor more junior team members to hone their skills 

Relevant experience with B2C and B2B digital marketing, across verticals such as Tech, Health, Influencer, Corp-Rep/ESG 

Ensuring accurate and timely contributions to your key accounts: brief responses, campaign management, content plans, creative assets, campaign analysis, reporting and more – to the high professional standards that our clients expect  

Supporting the work of more junior members of the team, providing basic training and guidance where required  

Managing and nurturing client relationships – you will often be the main point of contact and will be required to contribute to client meetings, supporting the wider team in presentations and escalating any client issues to the senior team 

Working collaboratively across practices and internal teams and being an active advocate of our digital services, contributing to internal education and explanation through regular discussion and involvement in training 

Working closely with the Zeno design team, as well as external suppliers, making sure that briefs and timelines are communicated effectively, and outputs are to the standard required and that we push our work creatively  

Leading on content plans, content creation and content shoots on behalf of clients 

Manage projects to ensure that they are delivered on time, within budget and exceed expectations 

A strong understanding and knowledge of paid amplification across all channels is key, with the ability to drive the execution of paid content promotion and campaign activation on key social channels (Instagram, Facebook, LinkedIn and TikTok) a nice to have 

Proficiency in content creation – you’re able to capture ad-hoc content comfortably through all platforms to a high standard and being able to guide wider teams and clients on best practice

About Zeno Group 

Zeno Group is the fiercely independent and global, integrated communications agency, born from PR. We bring together the boldest and brightest talent to help clients across industries and sectors unleash the power of strategic communications. Guided by our ‘Fearless Pursuit of the Unexpected,’ we push the boundaries to achieve real business value and societal impact for clients. Winner of the industry’s most coveted awards including the 2022 PRWeek Global Agency of the Year, 2022 PRWeek U.S. Large Agency of the Year, 2022 PRWeek Purpose Agency of the Year, PRovoke Best Large Agency to Work For in North America, 2021 PRovoke Global Creative Agency of the Year, 2021 PRovoke North American Agency of the Year, 2021 PRWeek Agency of the Year and a three-time winner of PRWeek’s Best Places to Work. Zeno has also been previously recognized by the Cannes Lions International Festival of Creativity. Zeno is a DJE Holdings Company.