Analyst – Insurance Processing

Analyst, Insurance Processing

Location: Tonawanda, NY (Hybrid following training)

About the Role

The Analyst, Insurance Compliance, is responsible for ensuring that adequate insurance coverage exists, paid per lender guidelines and documented appropriately. 

What You'll Do

• First level of contact on insurance questions, coverage requirements and investor guidelines
• Interact with internal and external customers as required to obtain proof of insurance
• Evaluate Insurance documentation and review against system and lender guidelines
• Follow-up on insurance exception items within specified time frames
• Disburse escrow funds for timely payment of insurance premium
• Monitor insurance escrow funds for shortages including contacting borrowers to secure funds
• Timely and accurate boarding and review of new loans and documents into all Arbor servicing systems as it pertains to insurance items
• Maintain integrity of system data as it pertains to insurance updates
• Provide support to resolve insurance related borrower and portfolio management inquiries
• Identify and communicate insurance related issues and trends
• Accurately research and process refunded, returned, and/or stale dated checks and initiate stop payment process on checks as needed
• Obtain paid in full receipt for all non-escrow accounts
• Communicate with all applicable parties regarding any lender placed insurance issues
• Other projects as assigned.

What We're Looking For

• Education: High school diploma or equivalent; Associates’ or Bachelor’s degree in Business, Finance, or a related discipline, or equivalent work experience preferred
• Experience: Prior experience in commercial insurance, mortgage, or banking is preferred, but not required.
• Clear, professional written and verbal communication skills, with the confidence to engage with both internal and external stakeholders
• Excellent attention to detail, judgment, flexibility, accountability, and dependability
• Strong time management and organizational skills for prioritizing multiple assignments.
• Must have initiative, motivated, flexible attitude and be able to adapt to a changing environment
• Ability to work as a part of a team, while providing a strong individual contribution
• Demonstrated critical thinking skills and a solution-oriented mindset
• Intermediate Microsoft Office skills

Arbor Realty Trust, Inc. offers a competitive base salary and discretionary bonus. The starting base salary range for this position is $55,000 to $60,000. The specific compensation that will be offered is based on an understanding of the hired candidates' qualifications at the time of hire. Employees are eligible for a discretionary bonus based on employee work performance reviewed during the course of the year. The total compensation package for this position will also include other elements, a full range of medical, and/or other benefits including 401(k) eligibility and paid time off benefits.

We are proud to be an equal opportunity employer and are committed to maintaining a diverse workforce and an inclusive work environment for our associates, customers and business partners. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, ethnicity, pregnancy or any other legally protected status. We are committed to working with and providing reasonable accommodations to individuals with disabilities.