Business Operations·Confirmed live in the last 24 hours·
Full-timeNo salary listed
About the Job
Requirements
Three to six years of experience in operations, human resources operations, staffing operations, EdTech operations, or SaaS operations.
Comfort working with data and dashboards.
Responsibilities
Own daily interview scheduling and execution.
Allocate interviewers based on skill mapping.
Ensure turnaround-time adherence and service-level agreement compliance.
Manage interviewer onboarding and quality calibration.
Track interviewer performance and availability.
Set up AI Avatar interviews for clients.
Configure interview playbooks and question banks.
Monitor AI interview completions and performance metrics.
Ensure report accuracy and structured feedback delivery.
Coordinate pilot rollouts and platform activations.
Coordinate between Customer Success and internal operations.
Ensure smooth execution of hiring mandates.
Manage escalations and track resolutions.
Maintain operational dashboards for clients.
Build standard operating procedures for repeatable operations.
Identify automation opportunities.
Reduce manual effort in scheduling and reporting.
Improve turnaround time and quality metrics.
Track and optimize interview turnaround time, no-show rates, interviewer utilization, AI completion rates, and client satisfaction scores.
Prepare weekly performance dashboards.
Desired Qualifications
Experience in hiring, staffing, or startups.
Job Title: Operations Manager – AI Hiring & Interview Operations
Location: Gurgaon / Remote
Experience: 3–6 Years
Type: Full-Time
About JobTwine
JobTwine is redefining hiring through AI + Human Intelligence. We combine AI-powered screening (AI Avatar, AI Shortlisting, CoPilot) with expert human interviewers to help companies hire faster, smarter, and at scale.
We work with fast-growing product companies and large service enterprises across India and the US.
Role Overview
We’re looking for an Operations Manager who will own end-to-end interview operations across both:
Interview-as-a-Service (IaaS)
AI Hiring SaaS Platform
This role ensures flawless execution across scheduling, interviewer allocation, AI interview workflows, client coordination, quality control, and reporting.
If you love systems, structure, and scaling chaos into process — this role is for you.