Agent Liquidity Lead

How you'll help us achieve it

We are looking for an Agent Liquidity Lead who is resourceful and excited about getting things done. The successful candidate will effectively manage agent liquidity and cash operations in Malawi to ensure that our agent liquidity and customer needs at agent points are sufficiently and cost-effectively met. They will continually review and improve agent liquidity, Cash In Transit operations, security standards, processes and ensure strict Service Level Agreement adherence to all cash operations core requirements with Cash In Transit firms, our staff and agents.

In this role, you'll;

• Manage the agent network in the country with minimal liquidity distress ensuring the effective management of the agent rebalancing and coordinating the cash pick-up from the Banks.
• Coordinate all cash in transit firm's operations seamlessly to ensure adherence to SLAs at all times to avert any agent liquidity distress.
• Coordinate the set-up, maintenance and the personnel of Premium Agencies and Premium Master Agents.
• Build and lead a skilled team capable of responding to the fast-growing Wave environment coordinating and leading them to implement strategy and achieve planned goals in agent liquidity.
• Develop the required team, policies, processes and strategies to address the liquidity needs.
• Be on top of the liquidity status nationwide.
• Identify priority areas and come up with innovative solutions to Wave’s liquidity needs, often identifying, planning and coordinating projects,  processes and tools to improve Liquidity operations.
• Provide expert insight during policy reviews and process documentation. 
• You will lead knowledge transfer sessions with other affiliate country operations on Malawi’sLiquidity Operations.
• Adhere to all security standard requirements and procedures diligently and report any challenges proactively and promptly.
• Other duties may be assigned from time to time through your line manager.

Key details

• Location: You'll be based in Lilongwe, with frequent travels in the upcountry.
• Work authorization in Malawi is required.
• This is a permanent position. 
• Our salaries are competitive and calculated using a transparent formula.
• We offer generous health insurance for yourself and your dependents.
• We support working parents - we offer 26 weeks of parental leave for mothers and 4 weeks for fathers, in addition to subsidized child care when they return to work.
• Airtime reimbursement.
• Free food and a beautiful office space.

Requirements

• Fluency in English and a local language. 
• 5+ years of experience in managing liquidity in mobile money-related operations or retail commercial banks, cash movements / cash-in-transit / treasury.
• Minimum 2 years of experience  building, leading and managing field-based teams
• Bachelor’s Degree in Finance, Accounting , Business Management or comparable field. 
• Proficiency with Excel and/or Google sheets.
• Willingness to travel 70% of the time within Malawi 
• Proven experience in customer relationship management. 
• Strong knowledge of agent network management, and negotiation skills. 

You Might be a good fit if you

• Understand the local liquidity challenge in a rapidly scaling agent network and the approaches to ensuring adequate liquidity.
• Have strong analytical skills / Strong proficiency in Excel.
• Are great at upholding integrity.
• Are good at process documentation and effective at knowledge transfer.
• Are adaptable and a creative thinker, and willing to iterate and fail quickly.
• Communicate effectively and often, both in writing and in-person, to the point of over-communication.
• Think about culture and process from the users' perspective.
• Have led a team whose role was to ensure the efficient day to day running of an agent network.
• Demonstrate tenacity and a willingness to go the distance to get something done.