Lead Ice Rink Supervisor

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Lead Ice Rink Supervisor oversees part-time staff and ensures clear communication, effective performance, and accountability across all operational roles, including skate guards, reception, and janitorial teams. This role maintains a safe working environment by proactively addressing hazards, reporting concerns, and enforcing safety standards while providing ongoing supervision and corrective guidance during shifts. The supervisor leads all ice operations for UMass Hockey games, including staff training, game-day logistics, and ice maintenance execution, with the ability to independently manage operations in the absence of the Ice Rink Director. Responsibilities also include maintaining high-quality ice conditions, overseeing equipment upkeep (such as Zamboni and edger maintenance), tracking inventory, and documenting all maintenance activities. Additionally, the position supports facility operations through janitorial duties, emergency repairs, staff training programs, and consistent communication with leadership, while maintaining flexibility for weekend shifts, extended game-day hours, and on-call coverage. This position will report to the Ice Rink Director. The Lead Ice Rink Supervisor will also supervise other non-supervisory part-time staff. Weekend availability is a requirement.

This role will pay an hourly rate of $21.00 - $23.00.

Benefits for Part-Time Roles: 401(k) Savings Plan and 401(k) Matching.

This position will remain open until December 31, 2026.

This position is based at our Mullins Center Community Ice Rink. The William D. Mullins Memorial Center, also known as the Mullins Center, is a 9,493-seat multi-purpose arena (10,500 for 360 concerts), located on the campus of the University of Massachusetts, in Amherst, Massachusetts. The Mullins Center is the home of UMass Minutemen men's basketball, women's basketball, and men's ice hockey. In addition, the venue hosts numerous concerts, family shows, theater shows, and commencements annually. Located adjacent to the Mullins Center is the Mullins Community Ice Rink, which is open for public skating and racquetball while also serving as the home rink for the UMass women's ice hockey team. 

• Supervise other part-time staff. Communicate clearly and effectively to other part-time staff to ensure their effectiveness in their duties 
• Continuously provide supervision and initiate corrective actions directed to other staff during shifts: skate guards, skate room attendants, receptionists, and janitorial staff.
• Ensure a safe working environment for all staff. Reports any unsafe building conditions or situations immediately to proper channels.
• Reports any dereliction of duties or unsafe working conditions to the Ice Rink Director.
• Supervise UMass Hockey games. Leads ice maintenance and ice crew operations for all UMass Hockey games:
• Provides training and gives corrective action for all other part-time operations crew and ice crew working the UMass hockey games.
• Understand all facets and logistical requirements for game day operations and keep to a strict timeline schedule.
• Fully conduct gameday ice operations without the presence of the Ice Rink Director during a game.
• Responsible for maintaining the highest level of ice quality, which is possible in the Community Ice Rink and Mullins Center Arena.
• Ice maintenance times will be dictated outside of the event schedule and facility guidelines.
• Oversee all aspects of ice maintenance and ice-making equipment in the Mullins Center Community Ice Rink and Mullins Center Arena. 
• Perform and execute ice maintenance using advanced knowledge and techniques.
• Perform regular daily/weekly/monthly/annual Zamboni and Edger maintenance, including, but not limited to: Weekly blade changes, greasing, tire pressure checks, engine oil changes, tire changes, cleaning, etc.
• Maintain logs and documentation of all performed ice and equipment maintenance.
• Keep an inventory of regular wear/regular use items like Zam blades, edger blades, engine oil, edger gas, and propane.
• Assist with emergency repairs to ice rink equipment to ensure the success of all scheduled events.
• Coordinates a Zamboni driver training program for other drivers and completes driver testing and re-testing (if needed).
• Give a daily status report and feedback to the Ice Rink Director during their shift.
• Work 25-30 hours a week and weekend shifts as assigned by the Ice Rink Director. Will work extended hours on UMass Hockey game days.
• Learn and demonstrate knowledge in all building-related materials, equipment, and procedures.
• Proactively attempts in-house repairs safely and maintains the building and its equipment.
• Understands OSHA regulations and exhibits basic safety knowledge.
• Perform janitorial duties as needed on weekends and maintains cleanliness of the Community Ice Rink at all times.

• 2-3 years of Ice Rink and Ice Maintenance-related work experience.
• High school diploma, GED, or related trade school training.
• Valid driver’s license to operate Zamboni.
• Basic knowledge of general hand tools necessary to perform ice maintenance and ice rink repairs.
• Must be able to lift and carry heavy equipment and supplies on a regular basis.
• Willing to work a flexible schedule (Weekends required), work extra hours as needed; and work in varying weather conditions.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.