Astrolab

Designs modular lunar rovers for exploration

Application Support Specialist - Enterprise Applications

Enterprise ApplicationsUpdated on Nov 13

Full-timeHawthorne, CA, USA$97k - $115k /yrHybrid

About the Job

Requirements

At least 3 years of professional experience supporting enterprise applications, business systems, or similar technology solutions.
Experience supporting or administering Manufacturo and/or NetSuite.
Experience with IT service management practices, including incident, change, and problem management.
Experience scripting in at least one of C#, Python, or JavaScript.

Responsibilities

Provide day-to-day administration and support for enterprise applications, including Manufacturo, NetSuite, and backup support for Teamcenter and NX.
Troubleshoot application issues, performance problems, and integration challenges affecting teams.
Coordinate with users to resolve software defects, configuration issues, and workflow problems.
Scope and gather requirements for project requests involving customizations, automations, and new integrations.
Maintain application uptime and performance to support business processes.
Administer and maintain licenses, monitor license utilization and availability, and work with vendors on renewals.
Plan and coordinate system upgrades with business owners.
Maintain documentation for system configurations, troubleshooting procedures, and operational processes.
Support integrations between enterprise platforms.
Manage support requests and incidents through the organization's IT service management platform.
Follow established incident, change, and problem management processes.
Maintain service-level agreements and ensure timely resolution of support tickets.
Contribute to knowledge base documentation and operational playbooks.
Ensure enterprise applications and data handling align with Export Administration Regulations and International Traffic in Arms Regulations requirements.
Support secure handling of controlled technical data and ensure proper system access controls.
Assist with compliance audits and documentation as needed.

Desired Qualifications

Experience with business analytics platforms such as Power BI and basic knowledge of SQL.
Experience with software application lifecycle management and operational support practices.
Experience with applicable Export Administration Regulations and International Traffic in Arms Regulations requirements related to handling and access of controlled technical information.
Experience in the aerospace industry.
Experience supporting engineering computing environments, computer-aided design infrastructure, product lifecycle management systems, or similar technical applications.

Astrolab is The Lunar Operations Company. We design and build the systems and hardware the lunar economy will come to depend on — rovers, power, and data networks for sustained operations on the Moon. We are focused on the problems that must be solved before the next chapter of human exploration can scale. The Moon does not forgive untested assumptions. The people who work here know that, and they wouldn't have it any other way.

Astrolab is looking for an Application Support Engineer to provide administration, support, and optimization of enterprise applications used across the organization. This role provides technical support for our Manufacturing Execution System (MES), Enterprise Resource Planning (ERP) & other enterprise platforms while ensuring system reliability, licensing availability, and compliance with aerospace regulatory requirements.

Enterprise Application Support

Provide day-to-day admin support for enterprise applications including Manufacturo, NetSuite & backup to Teamcenter / NX support.
Troubleshoot application issues, performance problems, and integration challenges affecting the teams.
Coordinate with users to resolve software defects, configuration issues, and workflow problems.
Scope and gather requirements for new project requests which include customizations, automations and new integrations.
Maintain application uptime and performance to support business processes.

License & User Management

Administer and maintain licenses.
Monitor license utilization and availability to ensure all teams have uninterrupted access.
Work with vendors to manage renewals.

Application Lifecycle & Maintenance

Plan and coordinate system upgrades with the key Business Owners.
Maintain documentation for system configurations, troubleshooting procedures, and operational processes.
Support integrations between enterprise platforms.

IT Service Management (ITSM)

Manage support requests and incidents through the organization’s ITSM platform.
Follow established incident, change, and problem management processes.
Maintain service-level agreements (SLAs) and ensure timely resolution of support tickets.
Contribute to knowledge base documentation and operational playbooks.

Compliance & Security

Ensure enterprise applications and data handling align with Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR) requirements.
Support secure handling of controlled technical data and ensure proper system access controls.
Assist with compliance audits and documentation as needed.

Basic Qualifications

3+ years of professional experience supporting enterprise applications, business systems, or similar technology solutions.
Experience supporting or administering Manufacturo and/or NetSuite.
Experience with ITSM practices, including incident, change, and problem management.
Experience with scripting using one or more of the following:
- C#
- Python
- JavaScript

Preferred Qualifications

Experience with business analytics platforms (i.e. Power BI) and basic knowledge of SQL.
Experience with software application lifecycle management and operational support practices.
Experience in applicable EAR and ITAR requirements related to the handling and access of controlled technical information.
Experience in the aerospace industry.
Experience supporting engineering computing environments, CAD infrastructure, PLM systems, or similar technical applications.

About the Company

Astrolab

Designs modular lunar rovers for exploration

Astrolab designs and builds modular rovers for lunar and extraterrestrial surface missions. Its flagship FLEX rover is a modular, reusable vehicle that can transport cargo, equipment, and crew across the Moon. The system works by using interchangeable payload modules on a shared rover chassis, allowing rapid reconfiguration for different mission profiles—from cargo delivery to astronaut transport—without needing a new vehicle. The rover is designed to be compatible with existing and planned space infrastructure, including NASA’s Artemis program, enabling integration with governmental and commercial lunar operations. What sets Astrolab apart is its emphasis on a single, adaptable platform with modular payloads that can handle a range of tasks and mission profiles, rather than many specialized, single-use machines. The company aims to enable a sustained lunar presence and expanded human activity beyond Earth by providing reliable, flexible surface mobility.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Hawthorne, CA
Founded: 2019

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