Innovetive Petcare

Operational support for veterinary practices

Veterinary Client Service Representative

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeAustin, TX, USA$17 - $19 /hr

About the Job

Requirements

Previous customer service, reception, hospitality, retail, or administrative experience is preferred.
Veterinary reception or veterinary hospital experience is a plus.
The candidate should have strong communication and interpersonal skills and be able to interact professionally and compassionately with clients.
The candidate should have strong organizational skills and attention to detail.
The candidate should be comfortable multitasking in a fast-paced environment.
The candidate should have basic computer skills and be able to learn veterinary practice management software.
The candidate should have a genuine love for animals and a passion for helping people care for their pets.

Responsibilities

Greet clients and their pets in person and over the phone with enthusiasm, compassion, and professionalism.
Schedule appointments, coordinate patient check-ins and check-outs, and help maintain an organized and efficient front desk.
Answer phone calls, respond to client questions, relay messages, and coordinate communication between clients and the veterinary medical team.
Maintain accurate client and patient records, update information, process payments, and assist with daily administrative tasks.
Listen to client concerns, demonstrate empathy, and help clients feel informed and supported throughout their pets’ care.
Collaborate with veterinarians, veterinary technicians, assistants, and fellow client service representatives to create a positive experience for every client and patient.
Balance multiple priorities in a busy veterinary environment while maintaining attention to detail.

Desired Qualifications

Previous customer service, reception, hospitality, retail, or administrative experience.
Veterinary reception or veterinary hospital experience.

Veterinary Client Service Representative (Veterinary Receptionist)

PAZ Veterinary West | Austin, TX | Full-Time

Love people, love pets, and believe exceptional care starts with an exceptional experience? We'd love to meet you!

PAZ Veterinary West is looking for a friendly, organized, and compassionate Veterinary Client Service Representative (CSR) to join our team in Austin, Texas! If you're passionate about helping people, enjoy building relationships, and thrive in a fast-paced, team-oriented environment, this could be the perfect opportunity for you.

As the first point of contact for our clients and their beloved pets, you'll play an essential role in creating a welcoming, positive, and seamless experience from the first phone call to the end of each visit. We're looking for someone who understands that great veterinary care goes beyond medicine — it's also about empathy, communication, and making every client feel valued.

At PAZ Veterinary, we celebrate individuality, encourage collaboration, and believe in creating a supportive environment where people can grow, contribute, and make a difference every day.

As a Veterinary Client Service Representative, you'll help keep our hospital running smoothly while delivering outstanding customer service to clients and their pets.

Your responsibilities will include:

Create a warm welcome: Greet clients and their pets with enthusiasm, compassion, and professionalism, both in person and over the phone.
Manage the client experience: Schedule appointments, coordinate patient check-ins and check-outs, and help ensure an organized and efficient front desk.
Be a communication connection: Answer phone calls, respond to client questions, relay messages, and coordinate communication between clients and the veterinary medical team.
Support hospital operations: Maintain accurate client and patient records, update information, process payments, and assist with daily administrative tasks.
Make every interaction count: Listen to client concerns, demonstrate empathy, and help clients feel informed and supported throughout their pet's care journey.
Work as one team: Collaborate with veterinarians, veterinary technicians, assistants, and fellow CSRs to create an exceptional experience for every client and patient.
Stay organized: Balance multiple priorities in a busy veterinary environment while maintaining attention to detail and a positive attitude.

We know great people come from different backgrounds! Veterinary experience is wonderful, but we're equally interested in individuals with strong customer service skills and a genuine desire to learn.

Qualifications and Skills:

Previous customer service, reception, hospitality, retail, or administrative experience preferred.
Veterinary reception or veterinary hospital experience is a plus.
Excellent communication and interpersonal skills, with the ability to interact professionally and compassionately with clients.
Strong organizational skills and attention to detail.
Comfortable multitasking in a fast-paced environment.
Basic computer skills and the ability to learn veterinary practice management software.
A positive, dependable, team-oriented attitude.
A genuine love for animals and a passion for helping people care for their pets.

About the Company

Innovetive Petcare

Operational support for veterinary practices

Innovetive Petcare partners with veterinary practices to support their growth and professional development. It handles day-to-day business operations so veterinary teams can focus on delivering high-quality medical care to pets and owners. The company works by forming partnerships with practices, providing operational support, education, and staff development, and earning revenue from these partnerships and services offered. What sets Innovetive Petcare apart is its emphasis on local, community-focused relationships and ongoing professional development and workplace culture, rather than just services. The company’s goal is to help veterinary practices grow sustainably while improving patient care and creating fulfilling workplaces.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Austin, TX
Founded: 2014

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