Account Lead

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Account Lead is accountable for managing the day to day relationship with our client.  The Account Lead anticipates client needs and delivers to outperform on the key performance indicators within the contract. The Account Lead creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving. 

Areas of Responsibility 

• Executes against the account plan which ensures alignment with the client objectives and interests as noted in the solicitation / Prime agreement 

• Drive high quality results which exceed the client’s expectations 

• Respond to and addresses the day to day issues that surface with the client, understanding what issues require escalation 

• Establishes clear goals and objectives for direct reports; ensures alignment of roles and responsibilities to accomplish client requirements 

• Provides frequent coaching and feedback to elevate performance 

• Advances the firm by focusing on talent moves, i.e. hiring, rotation and promotion 

• Manages to account budget, proactively identifying risks to minimize penalties as well as identifying opportunities to increase growth 

• Partners with leadership to retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography 

• Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable 

• Engage leadership and experts in discussions to identify expansion opportunities 

• Ensure delivery of service does not jeopardize account renewal 

Skills and Knowledge 

• Required: The successful candidate must possess strong communication skills, and have the ability to influence others to achieve results  

• Background in managing a non-union work force/ site, custodial operations, project management, occupancy planning, facility management and mechanical systems of high-rise facilities within multiple locations that are approx. 1,2 million sf. 

• Preferred: Knows how to navigate the organization to identify experts in our products and services 

Other Attributes

• The successful candidate will be results driven, able to execute an account plan to ensure exceptional delivery and have the highest ethical standards. 

• People leadership: Ability to influence others, engage and inspire, proactive collaboration, build talent, communicate effectively, and build relationship 

• Personal leadership: Ability to inspire trust, demonstrate high integrity, adapt and learn 

• Result leadership: ability to ensure execution, drive targeted results, focus on customers and lead courageously 

• Provides single point accountability to the client Director of Facilities Management 

• Work schedule is on site Monday through Friday. 8:00AM to 5:00PM. After-hours support for urgent issues. 

Minimum qualifications include 

• Education: Bachelor’s in business / facilities / finance related preferred 

• Certifications (preferred): Real Property Administrator – BOMI or Certified Facility Manager – IFMA or certificate in Facility or Building Property Management /equivalent or Certified Property Manager-IREM or Certified Professional Property Manager -NPMA; and Real Estate Licenses 

• Qualifications/ Experience: 10 years managing similar portfolio; strong analytical, written and oral skills; Business Continuity & Disaster Preparedness. 

• Technology: Computer Skills, Computerized maintenance management systems (CMMS) 

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

150,000.00 – 180,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Washington, DC

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary 
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.