Forward Deployed Engineer
Trail
Forward Deployed Engineer
Trail
Digital operations platform for hospitality checklists
About Us:
Trail is the context layer AI agents run on. We're building the missing layer between your company's rules, exceptions, and institutional knowledge and the agents trying to act on them. It's a governed graph that lets any agent or platform, including Trail agents, make the right call on your most complex business processes. Agents today fail not because models are weak, but because they're never given the judgment a business builds up over years. We're fixing that.
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The Role
We're looking for a technically strong, customer-focused Forward Deployed Engineer to help enterprise customers build and scale Agentic AI — from first conversation to production.
What You'll Do
Be the technical partner for customers, driving deployments from ideation to production.
Translate customer problems into clear requirements (PRDs, workflows, success criteria) and build them.
Collaborate with Product, Engineering, and Solutions teams to build platform features.
What We're Looking For
2+ years as a Forward Deployed Engineer or software engineer — startup experience preferred; founder or founding engineer background is a plus.
Proficiency in at least one language: Python, Go, JavaScript, or similar.
Ability to proactively surface customer challenges during onboarding.
End-to-end ownership mindset — you figure out what you don't know and get it done.
A humble, collaborative attitude with a high-output, multi-project operating style.
Details
Hybrid (2 days/week in Palo Alto). Bay Area based.
Base salary: $130,000–$160,000, plus equity and benefits.
Trail provides a digital operations platform for hospitality to replace paper-based processes, centered on a smart checklist that guides daily tasks like food safety and opening/closing checks. It works by prompting the right team member at the right time, logging every completed action to support accountability, audits, and inspection readiness, and offering features such as custom tasks, record logs, audits, dashboards, corrective actions, and real-time alerts, plus an AI Copilot for policy questions. It differentiates itself by targeting multi-site hospitality operations with a clear path from paper to digital workflow, comprehensive audit and compliance tools, and scalable pricing based on active sites with unlimited users. Trail aims to boost operational efficiency, consistency, and compliance across hospitality teams by replacing manual paperwork with an integrated, data-driven system.
Explore more opportunities at Trail