Executive Assistant
About the job
- Significant experience supporting senior executives (SVP, VP, or equivalent).
- Proven ability to manage complexity across regions, cultures, and time zones.
- Exceptional organizational, prioritization, and problem-solving skills.
- Strong written and verbal communication skills.
- High level of professionalism, discretion, and trust.
- Provide high-level, strategic administrative support to the SVP, Customer Success – EMEA.
- Manage a complex, dynamic calendar across multiple countries and time zones.
- Anticipate priorities related to customer engagements, regional leadership meetings, and global forums.
- Ensure the SVP is fully prepared for internal and external meetings with relevant briefings and materials.
- Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations.
- Act as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teams.
- Support communication with key customers and partners in the EMEA region, ensuring professionalism and responsiveness.
- Handle sensitive regional, customer, and people-related information with the highest level of discretion.
- Draft and manage correspondence, presentations, and internal communications on behalf of the SVP.
- Support preparation of leadership updates, business reviews, and executive summaries.
- Track action items, decisions, and follow-ups from regional leadership meetings.
- Support budget tracking, expense management, and purchase approvals as required.
- Coordinate international travel, visas, and itineraries across EMEA.
- Assist with planning regional offsites, leadership forums, and team events.
- Support cross-functional initiatives related to customer success, retention, renewals, and adoption.
- Assist with special projects, data gathering, and preparation of business insights.
- Help improve administrative and operational processes within the EMEA Customer Success organization.
- Experience in Customer Success, SaaS, or enterprise technology environments.
- Familiarity with EMEA business practices and cultural nuances.
- Comfort working with senior leaders, customers, and external partners.
- Advanced proficiency in productivity and collaboration tools.
- Multilingual ability, with English as the primary language; Spanish or German preferred.
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
We are seeking a highly skilled and proactive Executive Assistant to support the Senior Vice President (SVP) of Customer Success for EMEA. This role is critical to enabling executive effectiveness across a complex, multi-country region and a customer-centric organization. The Executive Assistant will serve as a trusted partner, managing priorities, communications, and operational details while navigating cultural, time-zone, and stakeholder diversity.
Key Responsibilities
Executive & Regional Leadership Support
- Provide high-level, strategic administrative support to the SVP, Customer Success – EMEA.
- Manage a complex, dynamic calendar across multiple countries and time zones.
- Anticipate priorities related to customer engagements, regional leadership meetings, and global forums.
- Ensure the SVP is fully prepared for internal and external meetings with relevant briefings and materials.
Customer Success & Stakeholder Coordination
- Coordinate executive participation in customer meetings, QBRs, executive briefings, and escalations.
- Act as a liaison between the SVP and regional Customer Success leaders, Sales, Support, Professional Services, and Product teams.
- Support communication with key customers and partners in the EMEA region, ensuring professionalism and responsiveness.
Communications & Confidentiality
- Handle sensitive regional, customer, and people-related information with the highest level of discretion.
- Draft and manage correspondence, presentations, and internal communications on behalf of the SVP.
- Support preparation of leadership updates, business reviews, and executive summaries.
Operational & Business Management
- Track action items, decisions, and follow-ups from regional leadership meetings.
- Support budget tracking, expense management, and purchase approvals as required.
- Coordinate international travel, visas, and itineraries across EMEA.
- Assist with planning regional offsites, leadership forums, and team events.
Strategic & Project Support
- Support cross-functional initiatives related to customer success, retention, renewals, and adoption.
- Assist with special projects, data gathering, and preparation of business insights.
- Help improve administrative and operational processes within the EMEA Customer Success organization.
Qualifications
Required
- Significant experience supporting senior executives (SVP, VP, or equivalent).
- Proven ability to manage complexity across regions, cultures, and time zones.
- Exceptional organizational, prioritization, and problem-solving skills.
- Strong written and verbal communication skills.
- High level of professionalism, discretion, and trust.
Preferred
- Experience in Customer Success, SaaS, or enterprise technology environments.
- Familiarity with EMEA business practices and cultural nuances.
- Comfort working with senior leaders, customers, and external partners.
- Advanced proficiency in productivity and collaboration tools.
- Multilingual with English as the primary language and Spanish/German preferred.
Key Competencies
- Proactive, anticipatory approach.
- Strong judgment and executive presence.
- Stakeholder and relationship management.
- Ability to operate effectively in ambiguity and fast-changing environments.
- Cultural awareness and adaptability.
What Success Looks Like
- Operatesefficiently across EMEA with clear priorities and minimal friction.
- Customer and internal engagements are well-prepared and impactful.
- Regional leadership meetings are structured, productive, and action-oriented.
- The Executive Assistant is recognized as a trusted partner within the Customer Success leadership team.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
Get notified about relevant opportunities.
Be the one building what's next - where AI, experience and impact come together.
Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
About the company
Generating company summary for Genesys.
Company Size
5,001-10,000
Company Stage
Debt Financing
Total Funding
$2.6B
Headquarters
Menlo Park, California
Founded
2000
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Simplify's Take
What believers are saying
- Genesys filed a $25 million exempt offering in August 2026, signaling continued capital access.
- Xperience 2026 launched new AI products, reinforcing enterprise momentum and category leadership.
- Agentic Virtual Agent and ecosystem integrations expand automation use cases across large customers.
What critics are saying
- Navigator ships Q4 2026; Orchestrator slips to 2027, delaying full platform adoption.
- Vendor-lockin fears intensify as Genesys bundles governance, orchestration, and memory into one stack.
- Ferranto v. Genesys Cloud Services in Massachusetts adds employment-liability scrutiny in 2026.
What makes Genesys unique
- Genesys Cloud Navigator and Orchestrator unify intent routing, workflow, and governance.
- Contextual Intelligence creates persistent enterprise memory across customer identity, history, and journey state.
- AI Control Plane centralizes discovery, policy, and observability for agentic CX.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Telehealth coverage
- Flexible Work Hours
- Unlimited Paid Time Off
- Paid Holidays
- 401(k) Company Match
- Adoption Assistance
- Fertility Treatment Support
Growth & Insights and Company News
6 month growth
0%1 year growth
0%2 year growth
0%Genesys named a Leader in the Gartner(R) Magic Quadrant(TM) for Contact Center as a Service for 12th consecutive year. The company believes its consistent recognition reflects the strength of Genesys Cloud in advancing agentic orchestration for enterprise customer experience. Genesys(R), a global leader in agentic orchestration for customer experience (CX), announced its position as a Leader in the 2026 Gartner(R) Magic Quadrant(TM) for Contact Center as a Service (CCaaS)[1], with the company positioned highest on the Ability to Execute axis. This marks the 12th consecutive year Genesys has been recognized as a Magic Quadrant Leader. As autonomous AI proliferates, the Genesys Cloud platform is delivering agentic orchestration at enterprise scale and enabling AI agents to automate more work end to end to lower cost to serve, reduce customer effort and strengthen loyalty. In the accompanying Gartner Critical Capabilities for Contact Center as a Service[2] report, Genesys was the only vendor to be ranked first or second across all use cases. Genesys ranked highest for Customer Engagement Center and Global Contact Center and received the second-highest scores for the remaining three Use Cases: High-Volume Customer Call Center, Digital Contact Center and Agile Contact Center. "Over the past 12 years, customer experience has moved through cloud, digital and successive waves of AI. Genesys has helped enterprises turn every new innovation into meaningful outcomes for customers and the business," said Mike Szilagyi, senior vice president and head of product at Genesys. "We believe our continued recognition as a Gartner Magic Quadrant Leader speaks to our capabilities. As autonomous AI proliferates, the Genesys Cloud(TM) platform is delivering agentic orchestration at enterprise scale and enabling AI agents to automate more work end to end to lower cost to serve, reduce customer effort and strengthen loyalty." The Genesys Cloud platform manages over 33 billion customer interactions annually and is trusted by more than 7,500 organizations worldwide. The company believes its continued recognition by Gartner reflects the strength of the Genesys Cloud platform in helping enterprises move beyond stand-alone AI and deterministic workflows toward agentic orchestration - a new operating model for CX that coordinates AI, people and systems in real time from customer intent to outcome. The Genesys Cloud platform enables this model by connecting the context, business goals, policies and enterprise capabilities needed to act with governance embedded throughout. According to Gartner, "Leaders are suppliers that offer a broad range of customer service capabilities and can support multinational organizations through local sales and support organizations. Leaders are more likely to serve customers through channel partners and have strong brand recognition, which has resulted in a large installed base or above-average market growth driven by customer demand. Leaders support varying levels of deployment complexity, including integrations with partners through established marketplaces."[1]
Security update: incident affecting certain Genesys internal business systems. On October 16, 2026, Genesys became aware of a cybersecurity incident involving an unauthorized third party. After learning about the incident, its security team launched an investigation. The investigation has determined that the unauthorized third party was able to access certain internal business systems, including a learning management system (LMS) and a customer relationship management (CRM) platform. Genesys believe Genesys has contained the unauthorized activity and have no evidence of continued unauthorized access. Based on its investigation to date, Genesys has determined the following: * The Genesys Cloud, Genesys Engage and Genesys Engage Cloud platforms were not compromised. * There has been no unauthorized access to the Genesys Cloud, Genesys Engage and Genesys Engage Cloud platforms, customer and partner environments, or customer and partner data stored or processed within the platforms. * The Genesys Cloud, Genesys Engage and Genesys Engage Cloud platforms and customer and partner data, including call recordings and analytics data, remain unaffected by this incident. The investigation into the unauthorized access of Genesys' internal systems is ongoing. Genesys has confirmed that certain information in its LMS and CRM environments was accessed and/or downloaded without authorization. Information maintained in its LMS and CRM systems include business and account information used to manage relationships with existing and prospective customers, including names, business email addresses, telephone numbers, job titles, company and account information, and other information associated with customer interactions. Genesys has taken immediate steps to contain the unauthorized activity and is working to determine the full scope and impact of the incident. As a precaution, Genesys encourage customers to remain alert for suspicious communications referencing Genesys and to continue following security best practices. Genesys will never ask customers to provide passwords or other sensitive information through email or unsolicited channels. Genesys also encourage customers to review the recommended security practices and resources available for their Genesys platform. Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud(TM) is the Agentic Orchestration Platform that securely connects people, systems, data and AI...
Genesys leads growth and innovation in CX platforms in Latin America, Frost & Sullivan finds. New Frost Radar(TM) positions the company as a Visionary Leader in a market that grew 12.5% in 2025 and is accelerating the adoption of artificial intelligence Latin America, October 2026 - Genesys(R), a global leader in agentic orchestration for customer experience, has been recognized by Frost & Sullivan as a Visionary Leader and the overall leader in Growth and Innovation in the Frost Radar(TM): Customer Experience Platforms in Latin America, 2026. The company received the highest Growth score, 4.60, and the maximum Innovation score, 5.00, in the study evaluating the customer experience platform market in Latin America. The recognition comes at a time of sector expansion in the region. According to Frost & Sullivan, the Latin American CX platforms market grew 12.5% in 2025, making Latin America the fastest-growing region in the world. During the same period, cloud contact center solutions advanced 21.5%, while the on-premises segment declined 13.6%. Artificial intelligence is also gaining ground in this landscape. In 2025, AI-related revenue represented 7.7% of CX platform revenue. For 2026, Frost & Sullivan projects 65% growth in AI revenue and a compound annual growth rate of 60.5% between 2025 and 2030, when the technology is expected to account for 54.7% of total CX platform revenue. According to the report, Genesys is the leading company in the CX platforms market in Latin America. Frost & Sullivan also notes that the company delivered above-average revenue growth for the fifth consecutive year. Among the factors highlighted for its performance are the high adoption of AI-powered experience orchestration, a comprehensive portfolio, investments in research and development, localized support and services, partnerships, integrations, and advances in agentic AI. The study also points to the rise of agentic AI, competition from point solutions, end-to-end orchestration, AI governance, and execution capabilities as factors redefining differentiation in the CX market. As organizations advance their AI strategies, the ability to connect different technologies across the customer journey becomes increasingly relevant to turn these investments into more personalized experiences and business outcomes. "We are entering a new stage of AI adoption in Latin America, in which the discussion is no longer only about where to apply the technology, but how to extract value from it at scale. As companies incorporate different AI models, agents, and solutions, the ability to orchestrate these technologies, data, systems, and people around the customer journey will become increasingly important to transform innovation into better experiences and tangible business results," said Amanda Andreone, Vice President and Regional Sales Leader for Latin America at Genesys. Frost & Sullivan also highlights that, as companies move from proofs of concept to AI implementations in production, aspects such as governance, trust, security, compliance, and scalability become increasingly relevant. The study points to Genesys' investments and track record in these areas as important elements to support enterprise-scale AI implementations. About Genesys - Genesys(R) empowers more than 8,000 organizations worldwide to create the best experiences for customers and employees. With agentic AI at its core, Genesys Cloud(TM) is the AI-Powered Experience Orchestration Platform that connects people, systems, data, and AI across the enterprise. As a result, organizations can drive customer loyalty, growth, and retention while increasing operational efficiency and teamwork between human and AI workforces. For more information, visit www.genesys.ai. (C) 2026 Genesys. All rights reserved. Genesys, the Genesys logo, and Genesys Cloud are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be trademarks or registered trademarks of their respective companies. Press Contact - Gabriel Moreira [email protected]
Stripe, Meta, Walmart, and Shopify are building the infrastructure for AI agents to shop for you. A wave of new protocols and integrations is turning AI assistants into autonomous shoppers, with agentic purchases through Stripe Link surging 38-fold in a single month. 2 hours ago Meta official logo (public domain, Wikimedia Commons) - CryptoBriefing brand treatment Sponsored: Vera - AI-powered prediction market intelligence, built for serious analysts Explore Vera A coalition of major technology and retail companies is quietly rewriting the rules of online commerce, moving from a world where you click "buy" to one where your AI agent does it while you're doing something else entirely. Meta, Sierra, Genesys, Rocket, Shopify, and Walmart have announced work on the Personal Agent Protocol, an open standard designed to let personal AI agents interact directly with businesses on behalf of their users. The numbers behind the shift. The commercial stakes are not abstract. Stripe's Link digital wallet, which counts approximately 300 million users and connects to around 1 million merchants, has seen agentic purchases surge 38-fold over the past month leading into late September 2026. Meta's AI assistant, Muse, launched on September 8, 2026, as the first personal agent to integrate with Stripe Link, giving it the ability to complete purchases through one-time virtual cards or stored payment credentials. Within two weeks of launch, Muse added Shop Pay and PayPal integrations, and it became the first agent to offer purchase protections to users. Walmart is positioned as a major connector within the Muse ecosystem alongside other large retailers. AI, tech, and the markets they move - in one daily briefing. Daily. Free. Join 34,000+ readers across crypto, finance, and policy. A fragmented standards race. Walmart and Shopify are also participants in the Universal Commerce Protocol, co-developed with Google, Target, Etsy, and Wayfair, which is designed to cover the full arc of an agent-initiated checkout process. Stripe, for its part, co-developed the Agentic Commerce Protocol with OpenAI, released under Apache 2.0 in September 2025, to streamline checkout flows for AI-driven transactions. Stripe also launched the Machine Payment Protocol with Tempo in March 2026 to address how machines, rather than humans, handle payment initiation. Genesys expanded its own collaborations with Meta and others in September 2026, focusing on agentic customer experience orchestration using protocols including A2A and MCP. What this adds up to is a landscape where several overlapping and competing protocols are vying to become the standard layer through which AI agents transact, with no single framework yet dominant. Why this matters beyond the tech. The shift from chat-based AI assistants to transaction-capable agents is a structural change in how consumers engage with retail. A chatbot that recommends a product is useful; an agent that buys it, tracks shipping, and handles returns on your behalf is a different category of tool entirely. Muse's decision to include purchase protections from the start signals that the companies building these agents understand that trust is the real bottleneck to mass adoption, not the technology itself. Disclosure: This article was edited by Diego Almada Lopez. For more information on how Cryptobriefing create and review content, see its Editorial Policy.
Genesys recognized as a Leader in the 2026 IDC MarketScape for Worldwide Conversational Intelligence and Analytics. Repeat recognition highlights strengths in platform breadth and unification and pace of innovation SAN FRANCISCO, Oct. 6, 2026 - Genesys(R), a global leader in Agentic Orchestration for Customer Experience (CX), is positioned as a Leader in the IDC MarketScape(TM): Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment[1]. This is the second time Genesys was named a Leader in this MarketScape, following its recognition in the IDC MarketScape: Worldwide Conversational Intelligence and Analytics 2024 Vendor Assessment[2]. The IDC MarketScape: Worldwide Conversational Intelligence and Analytics Software 2026 Vendor Assessment[1] marks the sixth AI IDC MarketScape where Genesys was named a Leader[3,4,5,6] in three years' time. This recognition comes as conversational intelligence assumes a broader role in enterprise AI. Looking ahead, the IDC MarketScape states, "IDC believes that conversational intelligence and analytics tools will provide a key foundation for agentic systems, and in fact, some vendors that formerly fit squarely into this evaluation's requirements are refocusing on providing AI agents instead." The IDC MarketScape noted platform breadth, unification and pace of innovation as strengths of Genesys. The IDC MarketScape states, "This continues to be a strength as Genesys Cloud CX combines conversational analytics, customer journey analytics, AI agent assistance, and workforce engagement management in a single platform, backed by substantial R&D investment and a weekly continuous-deployment cadence. Customers report selecting Genesys specifically for this platform unification aspect." "Enterprise AI has reached a paradox. The more AI organizations deploy, the harder it can become to deliver one seamless customer experience," said Mike Szilagyi, senior vice president and head of product at Genesys. "Genesys Cloud addresses that complexity by connecting AI, people, systems and data through Agentic Orchestration to drive better customer and business outcomes. We believe our continued recognition as a Leader by IDC MarketScape reflects the strength of that approach." The IDC MarketScape said organizations should "consider Genesys when platform unification and vendor consolidation are a priority, especially for conversational analytics related to AI-powered customer support or other front-office use cases, such as sales or marketing. Genesys is a strong fit for organizations that value a fast, weekly release cadence and are willing to engage proactively with a team that will provide in-depth partnership and support." "Genesys continues to expand the role conversational intelligence can play across the customer experiences driven by its platform," said Hayley Sutherland, research manager, Conversational AI at IDC. "The Genesys Cloud platform's combination of conversational analytics, journey insights, AI assistance and workforce capabilities has the potential to give organizations a broader view of interactions and the opportunity to turn those insights into action." About IDC MarketScape IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research methodology uses a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors. About Genesys Genesys(R) empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud(TM) is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. (C) 2026 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud and Genesys Cloud CX are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies. [3] IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2025 Vendor Assessment, Doc #US52972625, September 2025 Media Contacts: