Sutherland

Global BPO providing customer lifecycle management

Associate Account Management

Account ManagementPosted on Nov 10

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaNo salary listedIn-person

About the Job

Requirements

At least 6 months of experience in both sales and customer service is required.
Good English skills and excellent spoken Chinese and Cantonese are required.
Ability to read and write Simplified Chinese and English is required.
A sales background and IT technical skills are required.
Education must be at the SPM, Diploma, or Bachelor's Degree level.
Ability to work in a sales and technical support environment, including upselling and account management, is required.

Responsibilities

Answer and resolve customer issues and upsell through calls, chat, and email within a growing customer base.
Identify and relate to various customer needs and scenarios.
Provide customers with resolutions and consultation using client solutions in a friendly, confident, and knowledgeable manner.
Stay updated on client- and industry-led processes, technology applications, utilities, and products.
Use client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Conduct data entry, documentation, and case management.
Work and partner with others in a team-based environment.
Achieve and maintain required metrics and goals.

Job Description

Responsible for answering, resolving customer issues, and upselling through call/chat/email within a growing customer base.
Identify and relate with various customer needs and scenarios.
Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner.
Remain updated in client and industry led processes, technology applications, utilities, and products.
Utilize various client-based tools and applications for customer management and servicing.
Transfer customers to appropriate departments when required.
Conduct data entry, documentation, and case management.
Work and partner with others within a team-based environment.
Achieve and maintain required metrics and goals.
***The role is 100% sales and technical support with account management, comes with fixed basic, allowances etc.

Qualifications

At least 6 months of experience in both Sales and Customer Service is required. Candidates with sales experience are highly welcome and encouraged to apply !
Requires good English skills, excellent in Chinese and Cantonese speaking.
Able to read and write in Simplified Chinese and English.
Require sales background and IT technical skills.
Good communication and interpersonal skills.
Comfortable working in a sales and technical support environment, including upselling and account management.
Education: SPM, Diploma, or Bachelor's Degree.

Additional Information

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size: 10,001+
Company stage: Private
Total funding: $30M
Headquarters: Town of Perinton, New York
Founded: 1986

Recently Posted Jobs

Explore more opportunities at Sutherland

See more jobs