Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
A high school diploma or equivalent is required.
At least one year of experience working in a customer service setting; healthcare experience is preferred.
Strong customer service skills and a friendly, positive presentation are required.
Attention to detail and strong organizational ability are required.
Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment is required.
Interpersonal, communication, and diplomacy skills, initiative, and a professional demeanor across interactions are required.
Responsibilities
Greet patients and key stakeholders in person and through phone and digital communications.
Register patients for visits accurately and efficiently.
Verify patient insurance and accurately collect patient payments.
Answer and route phone calls and take and deliver messages as needed.
Respond to and resolve patient questions and issues as needed.
Accurately and completely document patient information in the electronic medical record (EMR).
Direct patient throughput and waiting-area flow, providing patient service recovery as needed.
Organize and restock front-desk office supplies according to company best practices.
Maintain the cleanliness and appearance of the patient waiting area.
Complete daily procedure checklists.
Maintain compliance with company trainings and policies.
Welcome new team members and provide support as needed.
Participate in local marketing and marketing events as needed.
Respond to and execute email communications in a timely manner.
Assist with intake duties when back-office staff are unavailable, including collecting vitals, physical measurements, and medical history; performing point-of-care testing; retrieving lab and ancillary test results for provider review; documenting clinical services in the EMR; and ensuring patients are roomed, examined, and discharged in a timely manner.
Assist providers with real-time documentation of patient encounters in the EMR.
Prepare and update patient charts before and after visits.
Document clinical notes, including history, examinations, and treatment plans, as directed.
Enter orders for labs, medications, and referrals according to provider instructions and policy.
Maintain patient confidentiality and comply with HIPAA and documentation standards.
Perform additional responsibilities as assigned.
Desired Qualifications
Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi is a plus.
Healthcare experience in a customer service setting is preferred.
PRIMARY PURPOSE Represent the company as the center’s first point of contact, greeting patients and key stakeholders upon entry into the center and via phone and digital communications. Accurately complete patient registration, insurance verification and patient collections. Drive a positive patient experience through execution of clinical and administrative duties.
ESSENTIAL JOB DUTIES Primarily accountable for specific functions and results. Ranked by descending order of importance. Not exhaustive and subject to change as necessary
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ESSENTIAL FUNCTION DESCRIPTION
Clinical Responsibilities
Approximately 80%
Greet patients upon entering the center.
Register patients for visits carefully and efficiently.
Verify patient insurance and collect patient payments accurately.
Answer and route phone calls, taking and delivering messages as needed.
Respond to and resolve patient questions and issues, as needed.
Document patient information in the EMR accurately and completely.
Direct patient throughput and flow in the waiting area, engaging in patient service recovery, as needed.
Administrative Responsibilities
Approximately 15%
Organize office supplies at the front desk according to company best practice, restocking as needed.
Ensure the cleanliness and appearance of the waiting area for patients.
Complete daily procedure checklists.
Maintain 100% compliance with company trainings and policies.
Welcome new team members and provide support, as needed.
Engage in local marketing and marketing events, as needed.
Respond to and execute on email communications timely.
Additional Responsibilities/ Cross-Training
Approximately 5%
Assist with intake duties when back-office staff are not available, including but not limited to:
Collecting vitals, physical stats, and medical history.
Performing point-of-care testing.
Retrieving lab and ancillary test results for review by provider.
Documenting any clinical services performed in the EMR.
Ensuring patients are roomed, examined, and discharged timely.
Assist with scribe duties, including but not limited to:
Assist providers with real-time documentation of patient encounters in the EMR.
Prepare and update patient charts before and after visits.
Document clinical notes including history, exams, and treatment plans as directed.
Enter orders (labs, meds, referrals) per provider instruction and policy.
Maintain patient confidentiality and comply with HIPAA and documentation standards.
Additional responsibilities as assigned.
LICENSES & CERTIFICATES N/A – No licenses or certifications required.
EDUCATION, COMPETENCIES & EXPERIENCE
High school diploma or equivalent (minimum required).
Minimum of one (1) years’ experience working in a customer service setting, preferably in healthcare.
Strong customer service skills with a friendly and positive/enthusiastic presentation.
Strong attention to detail while maintaining a high level of organization.
Ability to work effectively with multiple managers and key stakeholders in a fast-paced environment.
Excellent interpersonal, communication, and diplomacy skills – team player who takes initiative and maintains a professional demeanor across all interactions.
Fluency in Spanish, Bengali, Arabic, Creole, French, or Hindi, a plus.
Computer work which may require repetitive motions and remaining in a stationary position for extended periods of time
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Positioning, transporting, and/or installation of equipment or materials with weight load of up to 25lbs
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Traverse across different areas of the office/clinic and/or to different office/clinic locations
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Observation of details at close range (within a few feet of the observer)
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EQUAL EMPLOYMENT OPPORTUNITY STATEMENT ModernMD is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. ModernMD makes hiring decisions based solely on qualifications, merit, and business needs at the time.
EMPLOYEE ACKNOWLEDGEMENT I have reviewed this job description and understand all my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my location or department without it being specifically included in the job description. If I have any questions about job duties not specified in this description that I am asked to perform, I should discuss them with my immediate supervisor or a member of the Human Resources staff.
I further understand that future performance evaluations and merit increases to my pay are based on my ability to perform the duties and responsibilities outline in this job description to the satisfaction of my immediate supervisor.