Workers' Compensation Return-to-Work Claims Specialist

About Kinetic 

The Kinetic team is on a mission to create a safer workplace and better life for the industrial workforce around the world. Kinetic has a patented wearable device, called Reflex, which sits on the wearer’s hip and alerts them when they perform a high-risk motion which could lead to an injury. Our wearable technology has been proven to reduce injuries by 55%, and has been deployed to tens of thousands of industrial workers at some of the leading Fortune 500 firms, including Pepsi, DHL and Home Depot. Starting in 2022 Kinetic partnered with Nationwide to sell Workers Compensation insurance, where policyholders get our technology for free as part of their insurance policy.

Kinetic is based in New York city, but has workers based remotely in many geographic locations. At this stage, Kinetic has approximately 50 employees across groups ranging from software development to enterprise customer success to business development for insurance. Kinetic is starting to grow quickly due to the rapid growth in both its insurance product offering and enterprise sales, with 10x growth in just 2 years.

The Role

Join Kinetic’s growing Insurance Operations team as a Return-to-Work Specialist, where you’ll play a critical role in managing and optimizing our innovative, technology-enabled transitional duty programs. The primary goal of this position is to reduce our policyholders’ total cost of risk while expediting recovery times for injured employees.

In this role, you’ll work closely with policyholders, brokers, and adjusters, while collaborating with Kinetic’s Development and Claims teams to enhance our product offerings and maintain strong loss ratio performance. This is a unique opportunity to contribute directly to the evolution of a tech-enabled workers’ compensation solution.

What you'll do:

Tech-Enabled Rapid Return-to-Work Program Management

• Facilitate the onboarding of policyholders into Kinetic’s Rapid Return-to-Work program.
• Provide on-demand consultations and deliver basic training to policyholders as needed.
• Collaborate with policyholders, brokers, and adjusters to confirm program status and gather necessary information.
• Support the deployment and implementation of the Rapid Return-to-Work program for new and existing policyholders.
• Update relevant reports, tools, and applications to ensure accuracy and consistency.
• Analyze program data, track performance metrics, and present actionable insights to management.

Support Claims & Product Development

• Partner with the Claims team to maintain and improve Kinetic’s overall loss ratio.
• Work with the Development team to enhance the effectiveness and efficiency of the program and contribute to product improvement initiatives.
• Handle special projects and initiatives to support broader company goals.

What you've done:

• At least 3 years of Workers’ Compensation claims experience, including lost time claims
• Knowledge of or experience with Return-to-Work protocols and programs
• Familiarity with workers’ compensation claim reviews, including conducting reviews with employers and insurance agents
• Proven ability to build positive relationships and partnerships within the department, across the organization, and with external customers
• Ability to prioritize tasks quickly, working both independently and collaboratively with team members at all levels
• Excellent written and verbal communication skills
• Strong analytical skills and attention to detail
• Proficiency with the Google Suite of business products (e.g. Google Docs, Sheets, Slides)
• Proficiency in creating pivot tables and charts in Google Sheets

Bonus points for:

• Experience working at an Insurtech company or MGA
• Experience plotting and visualizing data in a business intelligence platform such as Tableau or Looker

What we offer:

• $70k-$85k + bonus and equity
• Fully distributed, remote team across all continental US time zones
• Choose your OS - employees can choose any computer they prefer
• Medical, dental, and vision insurance
• 20 vacation days per year
• 9 federal holidays off 
• Parental Leave
• Pre-tax 401k contribution
• HSA with compatible health plans
• FREE: Health Advocate
• FREE: Telehealth Membership
• FREE: OneMedical Account