RH

Luxury home furnishings retailer; direct-to-consumer

Associate Hospitality Leader

Food & Beverage Operations ManagementConfirmed live in the last 24 hours

Full-timeChicago, IL, USA$70k - $100k /yrIn-person

About the Job

Requirements

At least 3 years of hospitality leadership experience in a high-volume, full-service restaurant, or an equivalent combination of education and experience.
Ability to manage financial performance with leadership guidance, including labor and food costs, inventory controls, and strategic resource planning.
Expertise with Microsoft Excel, inventory management systems, Micros Point of Sale or an equivalent system, and email communication.
Ability to work autonomously, make strategic decisions, and collaborate effectively across all levels of leadership.
Legal authorization to work in the country of application at the time of application.
Flexibility to work weekends, holidays, and variable shifts as needed.
Ability to frequently move and lift items up to 50 pounds using appropriate techniques and equipment.
Ability to work standing and walking for extended periods.

Responsibilities

Lead and develop team members in partnership with the Hospitality Leader by providing structured training and in-the-moment guidance to uphold dining room service standards and support professional growth.
Partner with the Hospitality Leader to shape the strategic direction of dining room service, including recruitment, hiring, onboarding, and building a high-performing team aligned with RH’s vision.
Implement and uphold quality and safety standards across hospitality spaces, ensure regulatory compliance, and provide feedback as necessary.
Engage with guests and team members and act as a resource to create a seamless experience.
Support the Hospitality Leader in driving the financial vision by assessing labor and sales performance reporting and implementing practices to increase overall revenue.
Create strategic team schedules to optimize the business and elevate the client experience.
Assume full leadership responsibilities in the absence of the Hospitality Leader, ensuring seamless execution of operations and team alignment.

With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.

RH is seeking a passionate and motivated Associate Hospitality Leader to drive service and operational excellence within RH Hospitality. As a member of the Property Leadership Team, you will work in partnership with the Hospitality Leader to execute the RH vision while inspiring and empowering Team Members to create an extraordinary guest experience. The ideal candidate is a thoughtful, driven leader who thrives in a fast-paced environment excels at developing others, and leads with a strategic mindset and a hands-on approach.

YOUR RESPONSIBILITIES

Lead and develop Team Members in partnership with the Hospitality Leader by providing structured training and in-the-moment guidance to uphold RH’s dining room service standards and support their professional growth
Partner with the Hospitality Leader in shaping the strategic direction of the service provided in the dining room, including recruitment, hiring, onboarding, and building a high-performing team aligned with RH’s vision
Drive operational excellence by implementing and upholding quality and safety standards across all hospitality spaces, ensuring compliance with regulations and providing feedback when necessary
Engage with and act as a resource for our guests and Team Members in order to create a seamless experience
Support the Hospitality Leader with driving RH’s financial vision through assessing labor and sales performance reporting and implementing practices which will increase overall revenue
Create strategic team schedules to optimize our business while also elevating our client experience
Assume full leadership responsibilities in the absence of the Hospitality Leader, ensuring seamless execution of operations and team alignment

OUR REQUIREMENTS

3+ years previous Hospitality Leadership experience in a high volume, full-service restaurant or equivalent combination of education and experience
Proven ability to manage financial performance with leadership guidance, including labor and food costs, inventory controls, and strategic resource planning
Expertise in computer systems including Microsoft Excel, Inventory Management systems, Micros Point of Sale or equivalent system, and email communication
Proven ability to work autonomously while making strategic decisions and collaborating effectively across all levels of leadership
Candidates must have legal authorization to work in the country in which they are applying at the time of application
Flexibility to work weekends, holidays, and variable shifts as needed

PHYSICAL REQUIREMENTS

Frequently moving and lifting items up to 50 lbs using appropriate techniques and equipment
Work standing and walking for extended periods of time

Pay Range: $70,000 - $100,000 Annually

About the Company

RH

Luxury home furnishings retailer; direct-to-consumer

RH is a luxury home furnishings retailer offering high-end furniture, lighting, textiles, and decor. Its products are sold directly to consumers online, in galleries, or via sourcebooks, and through RH Contract for B2B partnerships, with exclusive and reissued Modernist-inspired designs presented as curated collections. The company combines product sales with services like interior design consultations and on-site hospitality in galleries to create a cohesive brand experience. Its goal is to be the premier brand for luxury home environments by serving individual buyers and business partners and expanding internationally through its direct channels and contract division.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Corte Madera, CA
Founded: 1979

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