Inside Sales Representative

Job Summary:

The Inside Sales Representative will focus on engaging with car owners who have expressed interest in XPEL products, converting leads into customers, and ensuring a seamless handoff to our authorized installation partners.

Core Duties

• Contact and engage inbound leads generated through social media, digital marketing campaigns, and other XPEL lead-generation activities.
• Qualify customer requirements, including vehicle type, protection needs, timelines, and budget.
• Educate customers on the benefits of XPEL Paint Protection Film (PPF), ceramic coatings, and other XPEL solutions.
• Recommend appropriate XPEL products based on customer requirements.
• Provide pricing information and address customer questions and objections in a professional manner.
• Follow up consistently with prospective customers to maximize conversion rates.
• Convert qualified leads into confirmed installation appointments.
• Coordinate with authorized XPEL installation partners to ensure timely scheduling and customer handoff.
• Maintain accurate records of all customer interactions and sales activities within CRM systems.
• Monitor lead status and ensure timely follow-up on all assigned opportunities.
• Work closely with Sales, Marketing, and Customer Service teams to improve lead conversion performance.
• Provide feedback regarding customer preferences, market trends, and competitive activity.
• Deliver a premium brand experience that reflects XPEL's market-leading position.

Basic Qualifications

• Bachelor's degree in Business, Marketing, Commerce, or related field preferred/equivalent experience.
• Minimum 2-5 years of inside sales, telesales, customer sales, or automotive sales experience.
• Proven ability to achieve sales targets and conversion goals.
• Excellent verbal and written communication skills.
• Strong persuasion, negotiation, and objection-handling skills.
• Comfortable making a high volume of outbound calls and follow-ups.
• Strong organizational and time-management skills.
• Customer-centric mindset with a focus on delivering exceptional service.
• Experience using CRM systems, sales tools, and Microsoft Office applications.
• Ability to work independently while collaborating effectively across teams.

Desired Qualifications

• Automotive industry experience is preferred but not mandatory.

XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.