Full-Time

Business Pro

Confirmed live in the last 24 hours

Apple

Apple

10,001+ employees

Designs and sells consumer electronics and software

VR & AR
Consumer Software
Fintech
Consumer Goods

Junior, Mid

United States

This role might be eligible for discretionary bonuses or commission payments as well as relocation.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Customer Service
Requirements
  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Have experience in retail or sales, or related work experience.
  • Have extensive business solutions experience with Apple products and services.
Responsibilities
  • Establish and engage business customers by showcasing our technology and helping them discover how Apple and third-party products and solutions can enhance and support their businesses and enrich the lives of their customers and employees.
  • Proactively engage with and provide excellent customer service to Apple Retail Business customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating them on relevant ways to buy.
  • Serve as the go-to expert on business solutions, and mentor the store team on business customer needs and solutions.
  • Collaborate across the Apple Store in business sessions, briefings, workshops, and events by identifying and recommending unique offerings to fit customers’ business needs.
  • Partner with leadership and cross-functional partners to transition accounts in line with account engagement strategy to help create a seamless customer experience.
  • Strategize, plan, and forecast business performance through account management, pipeline building, and opportunity management, using Customer Relationship Management (CRM) and other tools.
  • Maintain process mastery of all Retail Business programs and offerings to guarantee compliance with policies and procedures.
  • Perform other tasks as needed, including but not limited to supporting customer-facing activities.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
Desired Qualifications
  • Show a track record of strong performance and results in technology or business solutions sales.
  • Communicate effectively and tailor your communication style to different audiences.
  • Work in a fast-paced environment and make timely decisions, sometimes under tight deadlines and pressure.
  • Build rapport and work effectively with both internal and external customers, including business owners and executives.
  • Demonstrate excellent organizational and process management skills, the ability to set priorities, and responsiveness to customer requests.
  • Demonstrate excellent learning, negotiation, interpersonal, and customer service skills.
  • Draw from advanced Apple expertise on mobility adoption and business transformation with general knowledge of key SMB industries, technology trends, and challenges.
  • Learn, navigate, and use new tools and systems.

Apple Inc. designs and sells a variety of technology products and services, including iPhones, iPads, Mac computers, Apple Watches, and Apple TVs. The company also offers services like the App Store, Apple Music, iCloud, and Apple Pay. Its products work together seamlessly, providing users with a cohesive experience across devices. Apple differentiates itself from competitors through its integrated approach, where it controls both hardware and software, ensuring high-quality performance and user satisfaction. The company's goal is to enhance customer loyalty and drive financial success through continuous innovation and a strong focus on user experience.

Company Stage

IPO

Total Funding

$619.1K

Headquarters

Cupertino, California

Founded

1976

Simplify Jobs

Simplify's Take

What believers are saying

  • Apple's sustainability efforts enhance its brand image among eco-conscious consumers.
  • Expansion into the smart home market could increase Apple's market share.
  • The Apple Store app launch in India targets a fast-growing smartphone market.

What critics are saying

  • AI News Summary feature spreading misinformation could damage Apple's reputation.
  • Delays in OLED MacBook Air plans may affect Apple's competitive edge.
  • Transition of Apple Card partners could disrupt financial services and customer experience.

What makes Apple unique

  • Apple's integrated hardware and software create a seamless user experience.
  • The Apple Card offers unique financial incentives, enhancing customer loyalty.
  • Apple's spatial computing innovations provide immersive experiences without physical controllers.

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Benefits

Health Insurance

Dental Insurance

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Performance Bonus

Relocation Assistance

Employee Stock Purchase Plan