Senior Advanced Application Engineer

The Honeywell Connected Industrial Technical Support organization supports customers worldwide across advanced process technologies. This position will provide senior-level technical and application support for Honeywell Advanced Process Control solutions and work closely with a global team to resolve complex customer issues.

The successful candidate should combine strong process-control fundamentals with hands-on APC knowledge, troubleshooting capability, customer-facing communication skills, and the ability to work effectively across global engineering, product and customer teams.

• Bachelor’s or Master’s degree in Chemical, Process, Control, Instrumentation Engineering, or a closely related engineering discipline.
• 8+ years of relevant process automation/process-control experience, with significant exposure to APC.
• Strong understanding of Advanced Process Control and Model Predictive Control (MPC) concepts.
• Strong knowledge of process dynamics, regulatory control and PID control.
• Demonstrated troubleshooting and root-cause-analysis capability in industrial control/application environments.
• Excellent written and verbal technical communication skills.
• Strong customer-focused mindset and ability to work effectively within a global engineering organization.

• Provide advanced technical and application support for Honeywell APC solutions.
• Take ownership of complex customer issues from initial investigation through technical resolution.
• Troubleshoot APC application, configuration, model, performance, integration and related process-control issues.
• Work with customers and global Honeywell engineering teams to perform systematic root-cause analysis and develop effective solutions.
• Review application configuration and process/control data to identify performance or implementation issues.
• Support testing and technical evaluation of new APC releases and product enhancements.
• Deliver technical guidance and training to customers and internal teams.
• Create and improve technical knowledge content, troubleshooting guidance and best practices.
• Collaborate with product development, engineering and other Technical Support teams on complex or escalated issues.
• Share APC expertise and mentor less-experienced engineers.
• Maintain clear, timely and professional customer communication throughout technical case resolution.