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Sibelco

Sells and processes specialty industrial minerals

Assistant Customer Services

Logistics & TransportationUpdated on Nov 15
Part-timeRansbach-Baumbach, GermanyNo salary listedIn-person

About the Job

Requirements

  • A bachelor's degree with a business administration component, completed commercial vocational training such as wholesale or freight forwarding, and/or equivalent extensive professional experience is required.
  • Experience in customer service and/or transport dispatch and logistics-service coordination is advantageous.
  • Knowledge of Microsoft Office and Salesforce CRM, general IT affinity, and SAP knowledge are advantageous.
  • Solid English skills are required; other languages are advantageous.

Responsibilities

  • Support customers from initial inquiry through order processing, including entering orders and making changes at customers' request.
  • Check orders, issue order confirmations, handle customs processes, and provide administrative preparation and follow-up for customer projects while ensuring accurate and compliant documentation.
  • Dispatch bulk-goods logistics services through designated partners for road, river, and transshipment operations.
  • Plan internal transport between sites and deliveries to customers.
  • Record goods movements and inventory in SAP.
  • Plan material requirements and order raw materials.
  • Handle customer complaints by phone and in writing.
  • Assist in preparing, dispatching, and following up on offers and samples for customers.

Desired Qualifications

  • Experience in customer service and/or transport dispatch and logistics-service coordination.
  • Knowledge of Microsoft Office, Salesforce CRM, general IT affinity, and SAP.
  • Knowledge of languages other than English.

About the Company

Sibelco

Sells and processes specialty industrial minerals

Sibelco is a Belgian materials solutions company that sources, processes and distributes specialty industrial minerals, especially silica, clays and feldspathics. Its minerals are used in industries like glass, ceramics, construction, coatings, polymers and high-tech products, with production sites in many countries. How it works: Sibelco buys raw minerals, processes and upgrades them through its production network, and then distributes them to customers who use the minerals as key ingredients in their end products. How it differs from competitors: it combines a wide, global footprint with a broad portfolio of specialty minerals and an integrated value chain from sourcing to distribution, enabling consistent supply and tailored mineral solutions. Its goal: provide reliable mineral solutions for industrial applications and support customers in producing high-quality, durable products.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$385M
Headquarters
Antwerp, Belgium
Founded
2008

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