Maximo Functional Analyst

The Maximo Functional Analyst provides dedicated functional support for DP World Canada Maximo users, with a primary focus on the Vancouver time zone. The role combines business analysis and functional consulting to gather requirements, analyze processes, support and train users, troubleshoot functional issues, document solutions, and coordinate with technical teams for system configuration, integrations, and escalations across the IBM Maximo environment.

Key Responsibilities

• Provide day-to-day functional support to Canadian Maximo users, responding to questions, explaining system functionality, providing training and troubleshooting, aiming to promote effective and consistent use of the platform. 

• Gather, document, and validate business requirements with stakeholders across terminal operations and supporting functions.

• Analyze maintenance and asset-management processes and identify practical opportunities to improve business processes and Maximo usage.

• Assess configuration-related issues, and coordinate with technical support teams or DP World Group Technology when escalation is required.

• Support IBM Maximo Application Suite (MAS) 8/9, including the Assets, Maintenance, Inventory, Purchasing, and Mobile modules.

• Support the functional aspects of Maximo integrations by defining business requirements, validating expected outcomes, and coordinating with technical teams.

• Prepare and maintain clear business and functional documentation, including requirements, process flows, functional specifications, test scenarios, user guidance, and support records.

• Coordinate functional and user acceptance testing for system changes and enhancements, documenting results and supporting production deployment.

• Communicate effectively with business stakeholders, Canada terminal users, technical teams, vendors, and global teams, including coordination across the Vancouver, Dubai, India and Americas time zones.

• Follow DP World support, change, documentation, security, and service-management standards while contributing to continuous improvement of the Maximo service.

Qualifications, Job Function, Technical Knowledge and Skills   

• A university degree or relevant technical diploma in information technology, business analysis, engineering, maintenance management, or a related discipline.
• Minimum of 5 years of hands-on experience supporting IBM Maximo 7.6. and/or Maximo Application Suite 8/9 in a functional analyst, business analyst, or functional consultant role.
• Functional and technical knowledge sufficient to understand Maximo configurations, investigate functional issues, and coordinate effectively with technical teams.
• Working knowledge of Maximo Assets, Maintenance, Inventory, Purchasing, and Mobile modules.
• Understanding of Maximo integrations and data flows; experience with Oracle Fusion, Maximo Integration Framework, Maximo Mobile, or IoT meter integrations is an asset.
• Strong business-analysis skills, including requirements gathering, stakeholder engagement, process analysis, process mapping, and translation of business needs into functional requirements.
• Strong functional documentation skills, including preparation of requirements, functional specifications, process flows, test scenarios, user procedures, and support documentation.
• Ability to troubleshoot functional issues, distinguish configuration or process issues from technical defects, and provide clear information for escalation.
• Experience planning and executing functional and user-acceptance testing and supporting the controlled transition of changes into production.
• Strong communication and interpersonal skills, with the ability to support, train, and guide users and communicate Maximo functionality clearly to business and technical audiences.
• Ability to work independently as a dedicated resource while collaborating with stakeholders and support teams across different locations and time zones.
• Fluent written and spoken English.

• Previous Canadian work experience or experience working directly with Canadian industries. 

The following technical capabilities are considered assets:

• Experience with Maximo application configuration, including application changes, workflow-related enhancements, and performance tuning of automation scripts.

• Hands-on knowledge of Maximo Integration Framework design and development, XML-based integrations, and data conversion or migration from legacy and external systems.

• Technical familiarity with Red Hat OpenShift, Red Hat Enterprise Linux, IBM WebSphere Application Server, clustering, and JMS queues in Maximo environments.

• Working knowledge of Java/J2EE, SQL, PL/SQL, T-SQL, and Maximo automation scripts for analysis, troubleshooting, and collaboration with developers.

• Exposure to LDAP integration, Kerberos-based single sign-on, and enterprise authentication configuration for Maximo and WebSphere environments.

• IBM Maximo or Maximo Application Suite deployment, infrastructure, or asset-management certifications are an asset.

DP World (Canada) Inc. fosters diversity, inclusion and belonging across our organization. We are a proud equal opportunity employer with a commitment to creating a respectful, inclusive, and barrier free workplace. We welcome and encourage applications from people with disabilities. Accommodation may be available upon request for candidates taking part in all aspects of the selection process. We welcome applicants to advise us on your preferred pronouns in your application.

All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.