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CSN Collision

Car collision repair network in Canada

Auto Collision Repair Planner

Service Advising & EstimatingConfirmed live in the last 24 hours
Full-timePickering, ON, CanadaCA$50k - CA$100kIn-person

About the Job

Requirements

  • Two to five years of experience writing collision estimates or working as a vehicle blueprint planner.
  • High proficiency in Mitchell Connect and Audatex (Qapter).
  • Knowledge of ARMS, ProgiSync, BodyShopConnect, Microsoft Outlook, and Google Sheets is an asset.
  • Proficiency in Microsoft Office Suite and other relevant software applications.
  • Strong negotiation skills and a professional, customer-first attitude.
  • A valid Ontario G driver's license with a clean abstract.
  • Knowledge of current insurance Direct Repair Program practices and guidelines.
  • Organizational skills, attention to detail, accuracy, and the ability to prioritize and multitask.
  • Strong math skills.
  • Ability to work collaboratively in a team-oriented environment.
  • Excellent communication and interpersonal skills.
  • Up-to-date compliance training, such as AODA, WHMIS, Worker Health and Safety Awareness, and Workplace Violence and Harassment, and knowledge of Information Security PIPEDA.
  • Ability to meet the physical demands of bending, crouching, and reaching, and work around fumes, dirt, chemicals or toxins, hazards, heat or cold, and noise.

Responsibilities

  • Coordinate with teardown technicians to fully disassemble vehicles and identify hidden structural, mechanical, and safety-system (ADAS) damage.
  • Research, review, and print vehicle-specific original equipment manufacturer repair procedures for each file to ensure compliance and safety.
  • Use Audatex or Mitchell to prepare detailed repair estimates and plans and efficiently manage supplemental claims.
  • Manage relationships with insurance adjusters, image desk appraisers, and Direct Repair Programs, ensuring documentation meets guidelines for approval.
  • Use windshield notations and markers to map repair paths, distinguish existing wear from accident damage, and keep production moving.
  • Provide vehicle owners with clear updates on repair status, parts delays, and delivery timelines.
  • Set customer expectations and explain the repair process.
  • Locate insurer assignments, understand assignment requirements and terms, and gather additional information from insured customers as needed.
  • Inspect vehicles during repairs for quality control and compliance with customer, insurer, and original equipment manufacturer standards.
  • View the vehicle with the customer to identify accident-related and pre-existing damage, photograph damage to shop and insurer requirements, and determine whether the vehicle is drivable or requires disassembly for an accurate estimate.
  • Write estimates that capture claim-related damage, research repairs for original equipment manufacturer compliance, and keep estimates current with supplements, part-price changes, and insurer communications.
  • Control insurer costs by selecting safe repairs where possible, sourcing appropriate parts according to guidelines and shop policies, and quoting sublet work.
  • Enter real-time dates in estimating systems and select correct rate profiles.
  • Communicate claim details, scheduling, and delays to insurers and customers.
  • Confirm parts are appropriate for the repair and verify model and trim level, price, and availability; schedule sublet work.
  • Add parts, sublet, rental, and towing invoices to the file and management system in accordance with insurer guidelines.
  • Upload claims and monitor them for approval; send final supplements and bills to insurers for approval according to their guidelines.
  • Sell customer-pay and third-party-pay estimates, with a target batting average of 80% or higher.
  • Record final authorization in the management system and verify final amounts for accurate file closure.
  • Ensure the finished repair meets quality standards, deliver the vehicle, and explain the repair to the customer when needed.
  • Follow up with customers during and after service, keep them informed of progress and changes, and address customer issues.
  • Build relationships with customers, vendors, and insurers and address conflicts through negotiation.

Desired Qualifications

  • Knowledge of ARMS, ProgiSync, BodyShopConnect, Microsoft Outlook, and Google Sheets.

About the Company

CSN Collision

Car collision repair network in Canada

CSN Collision repairs vehicles across Canada, handling more than 200,000 vehicles a year through a network of over 200 collision centres. Vehicles are fixed at CSN centres by trained technicians using standardized repair methods to restore structure, paint, and finish so the car returns to a like‑new state. The company differentiates itself with its large national footprint and consistent, scalable high‑volume repair processes. Its goal is to lead the Canadian collision‑repair market by delivering reliable, high‑quality repairs that restore customers’ confidence on the road.

Company size
51-200
Company stage
Not listed
Total funding
Not listed
Headquarters
Canada
Founded
2002

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