International Account Manager
FORTNA
International Account Manager
FORTNA
Warehouse optimization software and automation solutions
FORTNA partners with the world’s leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.
At FORTNA, we believe in fostering a workplace that isn't just a job but a movement – a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach.
About The Job
To support our after sales growth in the Netherlands, we are looking for a new addition to the team as LPS Account Manager.
This role is focused on managing and developing existing and new client relationships, ensuring satisfaction, performance, and growth. You will work closely with internal teams to deliver value through service excellence and strategic account management.
Using your technical education and commercial sense, you promote our aftermarket “Lifecycle Performance Services” (LPS), like Service Level Agreements (SLA’s), spare parts and stand alone equipment. You will be visiting existing customers and prospects to convince them to use our products & services, process knowledge and parts to improve the performance, reliability and up-time of their processes and systems.
What you’ll do
Visiting customers and prospects 35-50% of your time
Serve as the primary point for escalations for our customers within the Benelux market
Promote and offer service and maintenance contracts to ensure quality, compliance, and customer satisfaction
Analyze client needs and identify opportunities for improvement or expansion of services and equipment
Prepare accurate sales forecasts and develop annual service account plans
Collaborate with technical and commercial teams to deliver proposals and contracts
Monitor service level agreements (SLAs) and drive continuous improvement initiatives
Stay informed on market developments and competitor activity to support strategic decisions
Since this is a commercial role, we measure your performance by the amount of visits you do, revenue by opportunities, and your hit rate.
What you bring
You understand machines and equipment. You like to manage and organize your own work. Also, you have experience in sales of complex equipment or high value services. You want to be the trusted advisor for your customers, for you customer centricity is essential.
In order to be successful in this challenging role, we are looking for the following in your profile:
Education in technical area (eg Mechanical, Electrical, or Mechatronical Engineering) or in Business Engineering.
Minimum 2-3 years’ experience in a technical environment, preferably at a manufacturer of capital equipment.
Minimum 2-3 years’ experience in sales of services or capital goods.
Willing to travel (up to 50% of your time)
Strong commercial and negotiation skills, with an understanding of contract terms and service delivery
Ability to work independently, able to schedule your own tasks and week planning, prioritize effectively, and build trusted relationships with clients and colleagues
Knowledge of the Benelux market and relevant industry trends is a strong advantage
Understanding of the Parcel industry is an advantage
Our offer
We offer you a very satisfying role with the opportunity to grow your skills. You get the chance to develop both existing customers as well as customers that do not yet make use of our full service portfolio. Next to a very competitive salary, we offer you a lease car, company phone, and company laptop. Additional remuneration details will be provided during the selection phase.
Why Fortna?
At Fortna, you’ll be part of a dynamic, international team focused on shaping the future of supply chain solutions. We combine innovation with deep expertise, always putting people—our clients and our colleagues—at the center of what we do.
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Fortna provides end-to-end distribution and fulfillment solutions by combining warehouse optimization software with material handling automation. Its products work by integrating software that optimizes storage, flow, labor, and inventory with physical automation such as conveyors, sorters, and robotics to design, build, and operate automated distribution centers. Fortna distinguishes itself through a unified, hands-on offering that spans systems design, software, and automation hardware and services under one brand, after the Fortna and MHS Global merger. This integrated approach helps clients across various industries increase throughput, accuracy, and efficiency in the complex flow of goods demanded by modern consumer markets. The company’s goal is to help organizations manage and automate their distribution networks more effectively, delivering scalable, repeatable results.
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