Manager of Financial Services

Manager of Financial Services

Why Work for Audigy?
Audigy has been named one of The Oregonian’s 2025 Top Workplaces — a recognition that reflects our people-first culture and our shared drive to do meaningful, impactful work every day.

At Audigy, everyone contributes to a bigger mission: helping our members and their teams achieve their personal, professional, and financial goals through business success. We’re passionate about unlocking potential — in our members, in their teams, and in ourselves. Our success is built on empowering others to grow, thrive, and reach new heights. That’s why we’re committed to being an employer of choice — a place where you can do great work with great people and make a real difference.

Culture
We’re looking for someone who’s not just willing but excited to be part of a professional, people-first culture. As a member of the Financial Services team, you’ll embody the values we hold high: teamwork, resilience, and strategic thinking. You take pride in delivering exceptional work, love collaborating with others, and believe that when one of us wins, we all win. At Audigy, whether we’re celebrating success or learning from challenges, we do it together.

If you’re ready to join a Top Workplace that’s making a real impact and changing lives — we’d love to meet you. Apply today!

Compensation & Benefits
We’re proud to offer a comprehensive package designed to support your personal, professional, and financial goals:

• Competitive Pay: Salary range of $80,000–$90,000 per year, depending on experience, plus a $75 monthly cell phone allowance
• Health & Wellness: Robust medical, dental, and vision coverage, plus a free membership to Cascade Athletic Club
• Financial Security: 401(k) with a generous company match
• Work-Life Balance: Generous PTO and paid company holidays
• Life & Family Benefits: Paid parental and family leave, daycare Flexible Spending Account, and a hearing instrument benefit
• Professional Growth: Education reimbursement to support ongoing learning
• And more ways we invest in you: Additional perks and programs designed to support your well-being and success

This is a hybrid position that requires regular in-office work. Candidates must reside in the greater Vancouver–Portland metropolitan area.

POSITION SUMMARY:

The Manager of Financial Services provides strategic and operational leadership for Audigy’s Billing and Bookkeeping teams. This position is responsible for leading both teams toward departmental and organizational goals while ensuring accurate, timely, efficient, and high-quality financial services for our Members.

The Manager of Financial Services will establish and maintain standards, processes, and performance expectations that support operational excellence, financial accuracy, exceptional service, and continuous improvement. This individual will provide direction, coaching, and development to team members; monitor key performance indicators; identify opportunities to improve efficiency and workflow; and partner cross-functionally to address operational needs and support the overall success of the organization.

The Manager of Financial Services will serve as a subject matter resource for billing and bookkeeping operations and will work closely with leadership and cross-functional partners to develop and implement strategies, systems, and processes that enhance team performance and service delivery.

KEY RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key outcomes for this role include improving billing accuracy, reducing open claim aging, strengthening follow-up discipline, improving timely bookkeeping deliverables, and using performance data to identify operational gaps before they affect Members

Team Leadership & Development

• Directly manage and provide leadership to the Billing and Bookkeeping teams
• Establish clear performance expectations, goals, and KPIs in partnership with the Director of Financial Services
• Monitor team and individual performance against established goals and benchmarks
• Conduct regular 1:1 meetings, performance discussions, and development conversations
• Mentor, coach, and develop employees to strengthen capabilities, productivity, accountability, and engagement
• Foster a collaborative, responsive, and learning-focused team environment
• Identify staffing, training, workflow, and resource needs and make recommendations to leadership
• Promote collaboration and accountability between Billing, Bookkeeping, and other departments

Billing Operations

• Oversee billing operations to ensure timely, accurate, and efficient processing
• Oversee claims, billing activities, payer requirements, follow-up, claim aging, and other revenue cycle functions
• Monitor workflows, productivity, staffing capacity, and task organization to ensure department goals are achieved
• Monitor payer regulations, updates, and industry changes that may affect billing practices and communicate relevant impacts to appropriate stakeholders
• Identify opportunities to improve billing processes, efficiency, technology utilization, and service delivery
• Partner with leadership to evaluate and implement technology and process enhancements that improve operational performance and service quality
• Support the onboarding and transition of new services or Members into billing operations as needed

Bookkeeping Operations

• Oversee bookkeeping operations to ensure accurate, timely, and consistent financial deliverables
• Establish and maintain standards and processes that promote the integrity and accuracy of bookkeeping services
• Monitor workflow, scheduling, productivity, and resource allocation to support efficient team operations
• Oversee quality assurance, review, and audit processes to ensure accuracy and consistency
• Identify operational gaps and implement solutions to improve processes, efficiency, quality, and team performance
• Partner with SBU Leadership and SBU Finance Managers to support effective delivery of financial services

Operational Excellence & Continuous Improvement

• Establish departmental goals, priorities, and long-term development strategies for Billing and Bookkeeping in partnership with the Director of Financial Services
• Analyze departmental performance and operational data to identify gaps and opportunities for improvement
• Develop, implement, and maintain standardized processes, procedures, and workflows across both teams
• Lead continuous improvement initiatives that enhance productivity, quality, accuracy, efficiency, and service delivery
• Evaluate technology and system utilization and recommend improvements that support operational effectiveness
• Ensure appropriate organization of staff, responsibilities, workflows, and departmental resources
• Maintain appropriate documentation and procedures to support consistency and continuity of operations
• Oversee processes related to billing for financial services and coordination with internal accounting

Financial Performance & Reporting

• Monitor departmental KPIs and financial performance in partnership with senior leadership
• Support departmental planning, forecasting, and resource allocation
• Identify opportunities to improve operational and financial performance
• Provide leadership with regular updates regarding team performance, operational trends, challenges, and opportunities
• Ensure departmental goals and financial objectives align with organizational priorities

Cross-Functional Leadership & Communication

• Partner with the Director of Financial Services, SBU Finance Managers, and other internal teams to ensure effective coordination of financial services
• Communicate operational priorities, performance, challenges, and business needs to leadership and cross-functional stakeholders
• Serve as a subject matter expert and resource for billing and bookkeeping processes
• Participate in leadership meetings, training, and organizational initiatives
• Represent the Financial Services department professionally and effectively across the organization
• Support company events, training, and educational initiatives as needed

WHAT YOU BRING:

• Strong leadership, coaching, and people management skills
• Ability to establish clear expectations and hold teams accountable to performance standards
• Strong understanding of billing, revenue cycle, bookkeeping, and financial operations
• Strong analytical and problem-solving skills with the ability to identify trends, gaps, and opportunities for improvement
• Ability to develop and implement effective processes and workflows
• Strong attention to detail and commitment to accuracy
• Excellent communication, collaboration, and relationship-building skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational and time management skills
• Ability to use data and KPIs to evaluate performance and drive decision-making
• Proficiency with business software and Microsoft Excel
• High level of professionalism, discretion, and confidentiality

REQUIRED QUALIFICATIONS:

• 5+ years of experience in billing, bookkeeping, accounting, revenue cycle, financial services, or a related field
• 3+ years of experience leading or supervising teams
• Demonstrated experience establishing, monitoring, and managing team KPIs and performance benchmarks
• Experience developing and improving operational processes and workflows
• Strong working knowledge of accounting and financial practices

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• Experience in a healthcare environment, particularly Audiology, ENT, Speech Pathology, or a related field
• Experience overseeing billing and bookkeeping/accounting functions
• Knowledge of healthcare insurance plans, payer requirements, and billing practices
• Experience supporting multiple client accounts or service environments
• Experience implementing or optimizing financial, billing, accounting, or workflow technology

WORKING ENVIRONMENT:

• Hybrid work environment (Monday and Wednesday required in-office, with occasional additional days as necessary for meetings and events)
• Full-time position working Monday-Friday, 8:00 AM-5:00 PM
• This salaried leadership role may require occasional flexibility outside of standard business hours to support team and business priorities

PHYSICAL DEMANDS:

This position will spend long hours sitting and using office equipment and computers, which can cause muscle strain. This position will also have to do some lifting of supplies and materials from time to time.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, hybrid schedule, and activities may change at any time with or without notice.

Equal Opportunity Employer

Audigy helps its members and their teams realize and achieve their personal, professional, and financial goals through the success of the business. We deliver impact for our teams, our members, and their patients through partnership, leadership, and commitment. Audigy is part of GN Hearing, which operates in more than 90 countries across the world. GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace. GN Hearing openly supports and is fully committed to the recruitment, training, and promotion of all individuals, without regard to race, color, creed, religion, national origin, ancestry, sexual orientation, disability, age, gender, maternity, marital status, status with regard to public assistance, or any other classification protected by state, federal, or local law or ordinance. Founded in 1869, GN Group has more than 6,000 employees. View The EEO Is the Law poster and its supplement.

Disability Accommodation

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please email [email protected]. This email is provided for the purpose of supporting applicants who have a disability that prevents them from being able to apply online. Only emails received for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.

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